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Services Supervisor

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Staples

Aug 9

Applications are closed

  • Job
    Full-time
    Mid Level
  • Saskatoon

Requirements

  • 3-4 Years of Retail customer service is preferred.
  • 1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
  • Successful completion of high school is preferred.
  • Ability to achieve customer service excellence and sales results
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder

Responsibilities

  • Partner with other store leaders to set sales goals and targets.
  • Communicate regularly with the team to solidify their connection between store financial success and bonus programs.
  • Connect, share and partner with customers to sell solutions and add-on sales.
  • Partner with other store leaders to oversee coordination and execution of services, maximizing productivity.
  • Execute, communicate and ensure understanding of flyer and promotional items.
  • Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
  • Drive a culture of referrals and ‘omni-entreprise’ mindset where associates are aware of and sell to any service path offering from Staples.
  • Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

FAQs

What is the role of a Services Supervisor at Staples Canada?

The Services Supervisor leads the Services areas and solutionshop in the store, including cash, printing, and technology services, while partnering with associates to maximize customer engagement and sales.

What qualifications are preferred for this position?

Preferred qualifications include 3-4 years of retail customer service experience and 1-3 years in a supervisory role with accountability for achieving sales and service targets, along with a high school diploma.

What are the key responsibilities of a Services Supervisor?

Key responsibilities include setting sales goals, training associates, managing services coordination, executing promotional strategies, ensuring operational excellence, and maintaining a clean and safe environment.

Is experience in retail customer service required?

Yes, 3-4 years of retail customer service experience is preferred.

What type of sales strategies will the Services Supervisor implement?

The Services Supervisor will implement strategies to maximize sales opportunities, nurture associates' sales capabilities, and promote a culture of referrals and an 'omni-entreprise' mindset.

Are there opportunities for learning and development in this role?

Yes, Staples offers learning and development programs as part of the employee benefits.

What benefits do employees receive in this position?

Employees receive an associate discount, health and dental benefits, RRSP/DPSP options, and access to learning and development programs.

Will the Services Supervisor be required to work evenings and weekends?

Yes, the role requires availability to work a variety of shifts, including evenings and weekends.

Is there a focus on diversity and inclusion at Staples Canada?

Yes, Staples Canada is committed to creating an inclusive and diverse work environment and encourages applications from all qualified candidates.

What type of environment will the Services Supervisor be working in?

The Services Supervisor will work in a fast-paced retail environment, with exposure to moderate noise levels generated by print equipment and the need to stand for extended periods.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.

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