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Services Supervisor

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Staples

Jul 9

Applications are closed

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Winnipeg

Requirements

  • 3-4 Years of Retail customer service is preferred.
  • 1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
  • Successful completion of high school is preferred.
  • Ability to achieve customer service excellence and sales results
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder

Responsibilities

  • Partner with other store leaders to set sales goals and targets.
  • Communicate regularly with the team to solidify their connection between store financial success and bonus programs.
  • Connect, share and partner with customers to sell solutions and add-on sales.
  • Partner with other store leaders to oversee coordination and execution of services, maximizing productivity.
  • Execute, communicate and ensure understanding of flyer and promotional items.
  • Maximize sales opportunities by nurturing the sales capabilities of associates and promoting behaviours to Connect, Share, and Partner.
  • Drive a culture of referrals and ‘omni-entreprise’ mindset where associates are aware of and sell to any service path offering from Staples
  • Facilitates front-office procedures; responsible for counting the safe, preparing and making daily bank deposits, completing paperwork and keypunching cashier totals on a daily basis
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

FAQs

What is the primary role of a Services Supervisor at Staples Canada?

The Services Supervisor leads the services areas and solutionshop in the store, overseeing cash, printing, and technology services, while supporting associates and maximizing customer engagement and sales.

What qualifications are preferred for this position?

Preferred qualifications include 3-4 years of retail customer service experience, 1-3 years in a supervisory role with direct accountability for sales and service targets, and successful completion of high school.

What should I expect in terms of daily responsibilities?

Daily responsibilities include setting sales goals, communicating with the team, engaging with customers, overseeing service coordination, facilitating procedures related to cash management, and ensuring operational excellence and customer experience.

Is there an emphasis on customer service in this role?

Yes, achieving customer service excellence and driving sales results are key components of the Services Supervisor's responsibilities.

What kind of work environment should I expect?

The work environment is fast-paced and dynamic, requiring strong engagement with both customers and associates, as well as a focus on operational standards and a clean, safe space.

Are there any specific physical requirements for the job?

Yes, the position requires standing in a stationary position for periods of time and exposure to moderate noise levels generated by print equipment.

What benefits does Staples Canada offer for this position?

Benefits include an associate discount, health and dental benefits, RRSP/DPSP, learning and development programs, and more.

What is the company's stance on diversity and inclusion?

Staples Canada is committed to creating an inclusive and diverse work environment, valuing perspectives and contributions from individuals of various backgrounds.

What type of shifts will I be expected to work?

The position requires flexibility to work a variety of shifts, including evenings and weekends.

How does Staples ensure accommodations for applicants with disabilities?

Staples is an equal opportunity employer committed to diversity and inclusion. They encourage applicants to inform them of any accommodations needed throughout the recruitment process, which will be addressed confidentially.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.