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Shift Leader

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  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manchester

Requirements

  • At least 1 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Inspire, and motivate your team to drive sales that deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
  • Maintaining personal and productivity goals
  • Uphold the quality and productivity of every aspect of your store
  • Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What is the main responsibility of the Shift Leader?

The main responsibility of the Shift Leader is to inspire and motivate the team to drive sales while delivering exceptional customer service and ensuring high levels of customer satisfaction.

What qualifications are required for this position?

The qualifications required include at least 1 year of retail experience, the ability to engage customers confidently, motivation to achieve results, the initiative to complete tasks without supervision, and flexible availability including nights, weekends, and holidays.

How will performance be measured in this role?

Performance will be measured by the ability to achieve personal and productivity goals, as well as overall sales performance and customer satisfaction levels.

What benefits do employees receive in this position?

Employees receive a salary ranging from £10.00 to £13.65 per hour, 28 days holiday (plus an extra day for the first 5 years), associate discounts of 30-50%, access to the Hapi App for discounts and prize draws, an Employee Assistance Program, company sick pay, opportunities for internships at the Head Office, participation in the Striper Ambassador Programme, and development opportunities.

Where is the job located?

The job is located at The Arndale Centre, Manchester, UK, with the postal code M4-3AB.

Are there opportunities for career development in this role?

Yes, there are development opportunities available for employees in this role, including potential participation in internship programs and Ambassador initiatives.

What is the work environment like?

The work environment is positive and inclusive, where employees are encouraged to contribute to a supportive team atmosphere.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.

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