FAQs
What is the primary responsibility of a Shift Leader in this role?
The primary responsibility of a Shift Leader is to inspire and motivate the team to drive sales while delivering exceptional customer service, ensuring high levels of customer satisfaction and meeting sales, merchandising, visual, and operational expectations.
What qualifications are required for the Shift Leader position?
Candidates must have at least 1 year of retail experience, be confident and comfortable engaging customers, be motivated to achieve results through customer interaction, be self-initiated in task completion, and have a flexible availability including nights, weekends, and holidays.
What are the expected working hours for this position?
The Shift Leader position requires flexible availability, including working evenings, weekends, and holidays, to accommodate the store's operational needs.
How is performance measured for the Shift Leader?
Performance is measured by the ability to achieve personal and productivity goals, as well as the effectiveness in inspiring team performance and driving sales.
What kind of benefits does the Shift Leader position offer?
Benefits include a pay range from £10.00 to £13.65 per hour, 28 days of holiday (plus an extra day for each of the first 5 years), associate discounts of 30-50%, access to the Hapi App for discounts and prize draws, an Employee Assistance Program, company sick pay scheme, Head Office internships, participation in the Striper Ambassador Programme, and development opportunities.
What are the key responsibilities of a Shift Leader regarding team management?
Key responsibilities include motivating the team, ensuring high customer satisfaction through knowledgeable product assistance, maintaining productivity goals, acting as a liaison between customers and management, and fostering a positive and inclusive work environment.
Is previous experience in athletic retail necessary for this position?
While specific experience in athletic retail is not mentioned as a requirement, a genuine enthusiasm for athletic sneakers and apparel, along with a solid retail background, is crucial for delivering an elevated customer experience.
What does the role expect in terms of product knowledge?
The role expects the Shift Leader to maintain an awareness of all product knowledge, current or upcoming products, and trends to effectively meet customer needs and provide informed assistance.