FAQs
What are the core values of McDonald's that employees are expected to uphold?
The core values of McDonald's include Serve, Inclusion, Integrity, Community, and Family.
What responsibilities does the Shift Leader have during their shift?
The Shift Leader is responsible for orienting, assisting, and coaching employees, ensuring all operational standards are met, monitoring operations, reallocating resources, and solving any operational problems.
How many employees will the Shift Leader manage?
The Shift Leader will manage a team of 100 or more employees in a multi-million pound restaurant.
What type of experience is required for this role?
Candidates should have experience managing and leading teams of over 30 people within a retail, hospitality, business, or customer-focused environment.
What are the working hours for the Shift Leader position?
The role involves working changeable shift patterns, including weekends and bank holidays, as the restaurant operates 24/7.
What kind of customer service skills are expected from the Shift Leader?
The Shift Leader should display leadership, role model customer-focused behaviors, deliver personalized service, adapt to customer needs, and treat all colleagues and customers with courtesy and respect.
What benefits are included with this position?
The benefits package includes holiday pay, service awards, enrolment in a pension scheme, meal allowance, uniform, Shoes for Crews, employee discounts from top high street and online brands, and much more.
What types of shifts will the Shift Leader work?
The Shift Leader will work a variety of shifts, including breakfast, evenings, and overnights, to become accustomed to shift work and gain experience in all aspects of the business.