Shift Runner - Penge, London

GDK (German Doner Kebab)

Aug 5

Applications are closed

Job
Full-time
Junior & Mid Level
London

Requirements

Proven working experience as Supervisor/Duty Manager within the Food Industry
Demonstrated experience in guest service management
Extensive guest care knowledge
Proficiency in English
Computer literacy and familiarity with POS systems
Strong leadership, motivational and people skills
Financial management skills

Responsibilities

Leads Operations Excellence:
Oversees and manages at a German Doner Kebab Restaurant
Ensures guest service meets company standards and strong customer satisfaction is maintained
Respond efficiently to Guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible is served
Organise and supervise responsibilities to ensure both team colleagues and guests satisfaction
Trains and directs team members through strong well organised training to ensure great guest service
Appraise personnel’s performance and provide feedback to keep the team motivated and productive
Maintain Stock inventory and analyse consumption
Monitors and ensures compliance with food safety and health & safety rules and regulations
Successfully promote and publicize the GDK brand
Nurture a positive working environment and leads by example
Monitor operations and initiate corrective actions
To be duty manager on rotation basis
Lead Pre- and Post-Shift rally with the team to communicate set targets, share feedback and brief the team about any business related information
Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
To ensure operating according to GDK guidelines
Address the root cause of related Guest complaints and take action to resolve the problem
Ensuring that all employees adhere to the company uniform standards
Meeting and greeting guests and organising table reservations
Organising and supervising the shifts of dining and counterstaff
Maintaining high standards of quality control, hygiene, and health and safety
Preparing cash drawers and providing petty cash as required
Helping in any position when circumstances dictate
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
At the end of each shift complete all necessary daily reports
Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
To perform any other duties as designated by Operations Manager due to business demands
Working with General Store Manager to coordinate all aspects
To monitor the stock storage areas and neat and clean at all times
To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
To fill out daily paperwork
To meet and greet all customers where possible and role model exceptional guest care
To lead and comply with maintaining high standards of guest care
To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
Ensure GDK team are always well groomed and smart ready for work
At all times promote and follow legal responsibilities and requirements associated with the business
Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

FAQs

What type of employment is available for the Shift Runner position?

Both full-time and part-time roles are available for the Shift Runner position.

What are the main responsibilities of a Shift Runner?

The main responsibilities include managing store operations, ensuring excellent guest service, training team members, maintaining cleanliness and food safety standards, and driving sales and profit.

What qualifications are required for the Shift Runner position?

Candidates should have proven experience as a Supervisor or Duty Manager in the food industry, strong guest service skills, proficiency in English, computer literacy, strong leadership abilities, and financial management skills.

Is training provided for new Shift Runners?

Yes, training is provided to ensure that team members are well-prepared and can deliver great guest service.

What kind of work environment can I expect as a Shift Runner?

You can expect a cheerful and professional working environment that promotes teamwork, cooperation, and a positive attitude.

How does a Shift Runner handle guest complaints?

A Shift Runner is responsible for responding efficiently to guest complaints and taking appropriate action to resolve any issues.

Are Shift Runners expected to work on weekends or holidays?

Yes, as a Shift Runner, you may be required to work on weekends or holidays based on the needs of the business.

How does the role of Shift Runner contribute to the overall success of the restaurant?

The Shift Runner leads by example, ensures high service standards, motivates the team, and drives sales and customer satisfaction, all of which contribute to the restaurant's overall success.

What is the expected level of communication skills for a Shift Runner?

Outstanding interactive and communication skills are essential for a Shift Runner to effectively lead the team and ensure great guest service.

Will I be involved in stock management as a Shift Runner?

Yes, managing stock inventory and analyzing consumption is part of the responsibilities of a Shift Runner.

GDK (German Doner Kebab)

Kebabs. Done Right.

Retail & Consumer Goods

Industry

1001-5000

Employees

2011

Founded Year

Mission & Purpose

German Doner Kebab (GDK) is a fast-casual restaurant brand that is revolutionizing the traditional kebab by offering a premium, high-quality dining experience. Positioned within the rapidly growing Mediterranean food sector, GDK stands out with its focused menu that emphasizes quality, consistency, and innovation. Using only the best ingredients, including lean meats imported from Germany and fresh, locally sourced vegetables, each order is freshly prepared to ensure an exceptional customer experience. With a vision to become one of the top fast-casual brands globally, GDK is rapidly expanding its presence across the UK, Europe, the Middle East, and North America.