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shift supervisor - Store# 04238, 216 ELGIN STREET

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Starbucks

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Ottawa

AI generated summary

  • You must act with integrity, maintain calm under pressure, provide excellent customer service, support team training, follow policies, and communicate effectively in a retail environment.
  • You will lead shifts, ensure customer service excellence, train and support staff, maintain store operations, follow safety protocols, and foster a positive team environment.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the primary responsibilities of a Shift Supervisor at Starbucks?

The primary responsibilities include assisting the store manager in operations during scheduled shifts, leading the team, providing legendary customer service, training new partners, and maintaining a clean store environment.

Is prior experience required for this role?

Yes, customer service experience in a retail or restaurant environment is required.

What skills are necessary for a Shift Supervisor?

Necessary skills include the ability to direct the work of others, effective oral communication skills, strong interpersonal skills, and the ability to work as part of a team.

Will I receive training if selected for this role?

Yes, training will be provided to new partners, and the Shift Supervisor will assist in this process by positively reinforcing successful performance and offering coaching as needed.

Do I need to follow specific operational policies while working?

Yes, it is essential to follow Starbucks operational policies and procedures, including cash handling, safety, and security protocols.

Are there opportunities for career advancement at Starbucks?

Yes, Starbucks promotes a culture of growth and development, and there are opportunities for career advancement within the company.

What is the expected work environment like?

The work environment is fast-paced and dynamic, where maintaining a calm demeanor during high-volume periods is important to set a positive example for the team.

Does Starbucks offer accommodations for applicants with disabilities?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities.

Is the Shift Supervisor role suitable for individuals with diverse backgrounds?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals from various backgrounds to apply.

How does Starbucks ensure a positive team environment?

Starbucks ensures a positive team environment by recognizing individual and team accomplishments and effectively communicating any changes in partner morale and performance to the store manager.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.