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shift supervisor - Store# 04580, WARDEN & STEELES

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Starbucks

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Markham

AI generated summary

  • You must have retail or restaurant experience, strong communication and interpersonal skills, the ability to lead a team, and a commitment to customer service and operational excellence.
  • You will lead the shift, ensuring excellent customer service, training partners, maintaining operations, managing cash, and fostering a positive team environment while adhering to safety standards.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the main role of a Shift Supervisor at Starbucks?

The main role of a Shift Supervisor at Starbucks is to assist the store manager in executing store operations during scheduled shifts, while leading a team to provide legendary customer service and maintain a positive store environment.

What are the key responsibilities of a Shift Supervisor?

Key responsibilities include managing store operations, delivering customer service, training new partners, providing feedback on partner performance, maintaining store standards, and following operational policies.

What experience is required for this position?

Customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.

What skills and abilities are necessary for a Shift Supervisor?

Required skills include the ability to direct the work of others, learn quickly, effective oral communication, knowledge of the retail environment, strong interpersonal skills, and the ability to work as part of a team.

Is previous management experience required for this role?

Previous management experience is not explicitly required, but customer service experience and the ability to lead and direct a team are essential.

What should I expect in terms of store environment during shifts?

You should expect a fast-paced store environment that can experience high volume periods, requiring a calm demeanor and the ability to set a positive example for the shift team.

Are there opportunities for partner recognition in this role?

Yes, you will have the opportunity to recognize individual and team accomplishments and collaborate with the store manager to implement creative recognition methods.

How does Starbucks support diversity and inclusion in the workplace?

Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals from diverse backgrounds, including people of colour, women, LGBTQIA+, veterans, and persons with disabilities to apply.

What are the benefits of working as a Shift Supervisor at Starbucks?

While specifics about benefits are not detailed in the job description, Starbucks typically offers competitive employee benefits and a positive work environment.

Can applicants with criminal histories apply for this position?

Yes, qualified applicants with criminal histories will be considered for employment in accordance with federal, provincial, and local ordinances.

Will reasonable accommodations be provided for applicants with disabilities?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.