FAQs
What is the main role of a Shift Supervisor at Starbucks?
The main role of a Shift Supervisor at Starbucks is to assist the store manager in executing store operations during scheduled shifts, while leading a team to provide legendary customer service and maintain a positive store environment.
What are the key responsibilities of a Shift Supervisor?
Key responsibilities include managing store operations, delivering customer service, training new partners, providing feedback on partner performance, maintaining store standards, and following operational policies.
What experience is required for this position?
Customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.
What skills and abilities are necessary for a Shift Supervisor?
Required skills include the ability to direct the work of others, learn quickly, effective oral communication, knowledge of the retail environment, strong interpersonal skills, and the ability to work as part of a team.
Is previous management experience required for this role?
Previous management experience is not explicitly required, but customer service experience and the ability to lead and direct a team are essential.
What should I expect in terms of store environment during shifts?
You should expect a fast-paced store environment that can experience high volume periods, requiring a calm demeanor and the ability to set a positive example for the shift team.
Are there opportunities for partner recognition in this role?
Yes, you will have the opportunity to recognize individual and team accomplishments and collaborate with the store manager to implement creative recognition methods.
How does Starbucks support diversity and inclusion in the workplace?
Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals from diverse backgrounds, including people of colour, women, LGBTQIA+, veterans, and persons with disabilities to apply.
What are the benefits of working as a Shift Supervisor at Starbucks?
While specifics about benefits are not detailed in the job description, Starbucks typically offers competitive employee benefits and a positive work environment.
Can applicants with criminal histories apply for this position?
Yes, qualified applicants with criminal histories will be considered for employment in accordance with federal, provincial, and local ordinances.
Will reasonable accommodations be provided for applicants with disabilities?
Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities.