FAQs
What are the main responsibilities of a Shift Supervisor at Starbucks?
The main responsibilities include assisting the store manager in executing store operations, providing legendary customer service, delegating tasks, maintaining cleanliness, and training new partners.
Is prior experience in retail or restaurant environments necessary for this position?
Yes, customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.
What skills are essential for a Shift Supervisor at Starbucks?
Essential skills include the ability to direct the work of others, learn quickly, communicate effectively, possess strong interpersonal skills, and work as part of a team.
How does Starbucks support diversity and inclusion in the workplace?
Starbucks is committed to creating a diverse and welcoming workplace that includes partners from diverse backgrounds and experiences, and encourages applications from people of colour, women, LGBTQIA+, veterans, and persons with disabilities.
What is the expected attendance policy for a Shift Supervisor?
A Shift Supervisor is expected to maintain regular and consistent attendance and punctuality.
What types of recognition are available for partners at Starbucks?
Partners can be recognized through existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition for individual and team accomplishments.
Will I receive training if I become a Shift Supervisor?
Yes, as a Shift Supervisor, you will assist with training new partners by positively reinforcing successful performance and providing respectful coaching as needed.
What are the health and safety guidelines that a Shift Supervisor must follow?
A Shift Supervisor must adhere to health, safety, and sanitation guidelines for all products, as well as follow operational policies and procedures, including those for cash handling and safety and security.
Are there opportunities for professional development within Starbucks?
Yes, Starbucks encourages a positive learning environment by providing clear, specific, and respectful coaching to partners, promoting professional development and operational excellence.
What should I do if I need accommodation due to a disability during the application process?
If you need assistance or accommodation due to a disability, you can email Starbucks at applicantaccommodation@starbucks.com for support.