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shift supervisor - Store# 57791, EAGLE RIDGE

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Starbucks

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Fort McMurray

AI generated summary

  • You need customer service experience, leadership skills, quick learning, effective communication, retail knowledge, strong interpersonal skills, and a team-oriented mindset.
  • You will oversee store operations, deliver excellent customer service, train partners, manage cash handling, maintain safety standards, and foster a positive team environment.

Requirements

  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager in executing store operations, providing legendary customer service, delegating tasks, maintaining cleanliness, and training new partners.

Is prior experience in retail or restaurant environments necessary for this position?

Yes, customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.

What skills are essential for a Shift Supervisor at Starbucks?

Essential skills include the ability to direct the work of others, learn quickly, communicate effectively, possess strong interpersonal skills, and work as part of a team.

How does Starbucks support diversity and inclusion in the workplace?

Starbucks is committed to creating a diverse and welcoming workplace that includes partners from diverse backgrounds and experiences, and encourages applications from people of colour, women, LGBTQIA+, veterans, and persons with disabilities.

What is the expected attendance policy for a Shift Supervisor?

A Shift Supervisor is expected to maintain regular and consistent attendance and punctuality.

What types of recognition are available for partners at Starbucks?

Partners can be recognized through existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition for individual and team accomplishments.

Will I receive training if I become a Shift Supervisor?

Yes, as a Shift Supervisor, you will assist with training new partners by positively reinforcing successful performance and providing respectful coaching as needed.

What are the health and safety guidelines that a Shift Supervisor must follow?

A Shift Supervisor must adhere to health, safety, and sanitation guidelines for all products, as well as follow operational policies and procedures, including those for cash handling and safety and security.

Are there opportunities for professional development within Starbucks?

Yes, Starbucks encourages a positive learning environment by providing clear, specific, and respectful coaching to partners, promoting professional development and operational excellence.

What should I do if I need accommodation due to a disability during the application process?

If you need assistance or accommodation due to a disability, you can email Starbucks at applicantaccommodation@starbucks.com for support.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.