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shift supervisor - Store# 69769, 6155 ERIN MILLS PARKWAY

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Starbucks

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Mississauga

AI generated summary

  • You must demonstrate integrity, strong customer service, teamwork, effective communication, cash management skills, and the ability to coach and recognize team accomplishments in a fast-paced environment.
  • You will lead the shift, ensure excellent customer service, train partners, manage operations, maintain cash handling, and promote a positive, safe environment while achieving operational excellence.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment.
  • Ability to direct the work of others.
  • Ability to learn quickly.
  • Effective oral communication skills.
  • Knowledge of the retail environment.
  • Strong interpersonal skills.
  • Ability to work as part of a team.

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary responsibility of a Shift Supervisor at Starbucks?

The primary responsibility of a Shift Supervisor is to assist the store manager in executing store operations during scheduled shifts while leading the team to deliver legendary customer service and maintaining a positive and efficient store environment.

What kind of experience is required for this position?

Customer service experience in a retail or restaurant environment is required for this position.

What qualities are important for a Shift Supervisor to have?

Important qualities include the ability to direct the work of others, learn quickly, effective oral communication skills, strong interpersonal skills, and the ability to work as part of a team.

How does Starbucks promote a positive learning environment?

Starbucks promotes a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners to ensure operational excellence and to improve partner performance.

Is there a focus on customer service in this role?

Yes, delivering legendary customer service to all customers is a key focus for a Shift Supervisor, which includes connecting with customers and anticipating their needs.

Are there opportunities for recognition and feedback in this role?

Yes, the Shift Supervisor is responsible for recognizing individual and team accomplishments and providing feedback to the store manager regarding partner performance.

What kind of training will I be involved in as a Shift Supervisor?

As a Shift Supervisor, you will assist with new partner training by positively reinforcing successful performance and providing coaching as needed.

Are there any specific operational policies that must be followed?

Yes, Shift Supervisors must follow Starbucks operational policies and procedures, including those for cash handling, safety, and security.

Is Starbucks committed to diversity and inclusion in its hiring practices?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals of diverse backgrounds and experiences to apply.

What should I do if I need accommodations due to a disability?

If you need assistance or an accommodation due to a disability, you should email Starbucks at applicantaccommodation@starbucks.com.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.