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shift supervisor - Store# 80519, TORONTO EATON CENTRE NORTH

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Starbucks

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Toronto

AI generated summary

  • You must act with integrity, support team morale, deliver excellent customer service, train partners, manage operations, and follow safety protocols while communicating effectively and working well in a team.
  • You will ensure smooth store operations, deliver excellent customer service, train partners, provide feedback, maintain safety standards, and manage cash handling while fostering a positive team environment.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What are the main responsibilities of a Shift Supervisor at Starbucks?

The main responsibilities include assisting the store manager with operations during shifts, leading team members, delivering legendary customer service, training new partners, and ensuring compliance with operational policies and procedures.

What qualifications are required for this position?

Customer service experience in a retail or restaurant environment is needed, along with strong interpersonal skills, effective oral communication skills, and the ability to direct the work of others.

Is previous Starbucks experience required for this role?

No, previous Starbucks experience is not required, although it may be beneficial. Experience in any retail or restaurant environment will be considered.

What kind of work environment can I expect?

You can expect a dynamic and fast-paced work environment focused on customer service and teamwork, where creating a positive environment for both customers and partners is a priority.

Are there opportunities for growth within the company?

Yes, Starbucks encourages career development and provides opportunities for advancement within the company based on performance and skill development.

What is the work schedule like for a Shift Supervisor?

Shift Supervisors typically work scheduled shifts, which may include mornings, evenings, weekends, and holidays, depending on store needs.

Does Starbucks provide any benefits for Shift Supervisors?

Yes, Starbucks offers a range of benefits, including health insurance, 401(k) plans, and employee discounts, among other offerings.

How important is teamwork in this role?

Teamwork is essential in this role as Shift Supervisors are responsible for guiding and motivating partners, ensuring collaboration to deliver excellent customer service.

Is there a dress code for Shift Supervisors?

Yes, Shift Supervisors are expected to adhere to Starbucks’ dress code, which typically includes a company-provided uniform and adherence to grooming standards.

How does Starbucks support diversity and inclusion in the workplace?

Starbucks is committed to creating a diverse and welcoming workplace, actively encouraging applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.