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Shop Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Southampton

AI generated summary

  • You must engage with the community, lead your team effectively, focus on results, communicate openly, ensure compliance, maintain shop standards, and be adaptable and curious.
  • You will create a fun environment, lead and develop your team, ensure excellent customer experiences, drive shop performance, and maintain compliance with operational procedures.

Requirements

  • Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
  • Lead from the front by providing clear guidance and feedback to get your team working to a high standard together
  • Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets
  • Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
  • Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures
  • Lead by example and drive your team to keep and maintain shop presentation standards
  • Are you a team player that can provide clear guidance and feedback?
  • Are you adaptable to different situations? Do you remain curious and wish to constantly develop?

Responsibilities

  • As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets.
  • Also, you will have the ability to provide full operational support, direction and guidance to your shop.
  • You will ensure that the experience for every Paddy Power customer is memorable, tailoring the service you give to meet the needs of each individual customer.
  • We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence!
  • Ideally, we want people who will embrace technology, new betting services and ways of working as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
  • At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career!
  • Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed!
  • Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
  • Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
  • Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
  • Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier.
  • Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures.
  • Lead by example and drive your team to keep and maintain shop presentation standards.

FAQs

What is the pay rate for the Shop Manager position?

The pay rate for the Shop Manager position is £13.50 per hour.

What are the primary responsibilities of the Shop Manager?

The primary responsibilities of the Shop Manager include creating a fun environment for customers, driving the team to achieve shop targets, providing operational support and guidance, and ensuring memorable customer experiences.

Is there an emphasis on team development in this role?

Yes, there is a strong emphasis on team development, as the role requires the manager to take pride in developing their team and providing them with the tools for career progression.

What skills are essential for a Shop Manager at Paddy Power?

Essential skills for a Shop Manager include clear communication, adaptability, team leadership, customer focus, and the ability to embrace technology and new working methods.

Are there any benefits offered apart from the pay rate?

Yes, there are several benefits offered, including a 20% discount on Flutter Shares, maternity and paternity leave top-up, a company sick pay scheme, free eye tests, and additional perks like a birthday day off and counseling support.

How does Paddy Power support employee well-being?

Paddy Power supports employee well-being through a Team Doc program, sick pay schemes, six free counseling sessions, 24/7 Employee Assistance Program (EAP) telephone support, and promoting a fun work environment.

Is there an emphasis on customer engagement?

Yes, the role emphasizes building strong and lasting relationships with customers and educating the team to deliver excellent customer service both face-to-face and over the phone.

Does the role require any specific compliance knowledge?

Yes, the Shop Manager is responsible for ensuring compliance with Social Responsibility commitments and all shop operational procedures, including cash management.

What opportunities for career growth does Paddy Power offer?

Paddy Power offers amazing opportunities for career growth, with managers encouraged to continue developing their skills and advancing within the company.

What additional perks does Paddy Power offer outside of salary?

Additional perks include live sports streaming in shops, lifestyle and retail discounts, competitions with prizes, and big events like Christmas and Grand National drinks.

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.