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Shop Manager

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Flutter Entertainment Plc

7d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dublin

AI generated summary

  • You should engage with the community, lead and communicate effectively, set goals, ensure compliance with regulations, and maintain high shop presentation standards.
  • You will create a fun customer environment, guide your team, drive shop performance, ensure compliance, and maintain presentation standards while fostering lasting customer relationships.

Requirements

  • Shop Manager Ireland
  • Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
  • Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
  • Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets
  • Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
  • Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures
  • Lead by example and drive your team to keep and maintain shop presentation standards

Responsibilities

  • As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets.
  • You will have the ability to provide full operational support, direction and guidance to your shop.
  • You will ensure that the experience for every Paddy Power customer is memorable, tailoring the service you give to meet the needs of each individual customer.
  • We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to.
  • This will include educating and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
  • Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
  • Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
  • Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
  • Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier.
  • Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures.
  • Lead by example and drive your team to keep and maintain shop presentation standards.

FAQs

What is the main responsibility of a Shop Manager at Paddy Power?

The main responsibility is to create a fun environment for customers, drive the team to achieve shop targets, and provide operational support and guidance while ensuring a memorable experience for every Paddy Power customer.

What qualities are essential for a successful Shop Manager in this role?

Essential qualities include a customer-focused mindset, strong leadership skills, adaptability, a desire for personal and team development, and the ability to embrace technology and new ways of working.

How does Paddy Power view team development?

Paddy Power believes in team progression and encourages managers to take pride in developing their teams, providing them with the tools and opportunities for career growth.

What type of environment does Paddy Power aim to create in their shops?

Paddy Power aims to create a fun and inviting environment that customers love to return to, emphasizing strong relationships and excellent customer service.

Are there specific operational procedures that Shop Managers must adhere to?

Yes, Shop Managers must ensure compliance with Social Responsibility commitments and all shop operational procedures, including cash management procedures.

Is experience in the betting industry required to be a Shop Manager?

While experience in the betting industry may be beneficial, the focus is on leadership qualities, customer service skills, and the ability to adapt and learn within the role.

What support does Paddy Power provide for career progression?

Paddy Power offers amazing opportunities for proving managers to continuously grow their careers and strive for advancement, allowing them to map their professional journeys.

How important is communication in the Shop Manager role?

Clear communication is vital, as Shop Managers are encouraged to actively engage their colleagues in sharing ideas for improving efficiency and effectiveness in shop operations.

Is it expected that Shop Managers engage with the local community?

Yes, Shop Managers are expected to engage with the local community and competitors to better understand customer needs and gain local market insights.

What key performance indicators should a Shop Manager focus on?

A Shop Manager should focus on setting goals for the team, improving shop performance, and reaching sales targets while maintaining high standards of customer service and shop presentation.

Flutter Entertainment Plc

Entertainment & Media
Industry
10,001+
Employees
2019
Founded Year

Mission & Purpose

Flutter is a global sports betting, gaming and entertainment provider for over 18 million customers worldwide and the parent company of leading global consumer brands such as FanDuel, Sky Betting & Gaming, Paddy Power, PokerStars, Betfair, Sportsbet, Tombola, TVG, Adjarabet and Sisal. Our vision is to be the global leader in online sports betting and gaming by providing a vibrant and safe sports betting and gaming experience to our customers around the world.