Logo of Huzzle

Home

Matches

Explore

Manage

Shop Manager

image

Barnardo's

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Salisbury

AI generated summary

  • You must deliver excellent customer service, manage people, liaise with diverse individuals, meet face-to-face needs, handle cash accurately, meet targets, and have basic IT skills.
  • You will manage stock levels, ensure customer service, implement promotions, train staff and volunteers, maintain store presentation, adhere to financial protocols, and secure the shop.

Requirements

  • Ability to deliver excellent customer service.
  • Experience of managing people
  • Ability to liaise and respond to a variety of people from varying backgrounds.
  • Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
  • Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
  • Ability to handle cash and reconcile accurately.
  • Proven experience of meeting targets and KPI's.
  • Basic IT skills.

Responsibilities

  • Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
  • Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
  • Implement promotions in the Store as directed by Head Office or your Area Business Manager.
  • Maintain a high standard of presentation, both in the windows and the interior of the Store.
  • Ensure there is adequate stock available on the shop floor, at all times, on all key lines
  • Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
  • Create an organised and pleasant working environment for staff and volunteers.
  • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
  • Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
  • Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

FAQs

What is the job title for this position?

The job title is Shop Manager.

Is this a full-time or part-time position?

This is a full-time, permanent position.

Where is the store located?

The store is located at Unit G, Greenway, Neighbourhood Centre, Ravenswood, Ipswich, IP3 9QJ.

What are the working hours for this role?

The working pattern includes a rota basis which will require weekend, evening, and bank holiday working.

What are some key responsibilities of the Shop Manager?

Key responsibilities include managing day-to-day operations, maintaining customer service standards, implementing promotions, ensuring adequate stock, training staff, recruiting volunteers, and adhering to financial and security procedures.

What qualifications or experience are required for this position?

Ideal candidates must have the ability to deliver excellent customer service, experience in managing people, and proven experience in meeting targets and KPIs.

Is training provided for this role?

Yes, training and development opportunities will be provided for paid staff.

How many days of annual leave do employees receive?

Employees receive 26 days of annual leave plus bank holidays, increasing after 5 years of service.

Are there any benefits related to pension plans?

Yes, there is access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.

What is the salary for this position?

The salary for this position is £22,841.00 per year.

Do we support flexible working arrangements?

Yes, Barnardo's supports flexible working arrangements to help employees manage their work-life balance.

What procedures are in place for securing the shop?

The Shop Manager is responsible for holding the shop keys and ensuring the shop is secure whenever it is left unattended.

Is there an emphasis on safeguarding in the recruitment process?

Yes, Barnardo's requires successful candidates to consent to a Basic criminal records check as part of their commitment to safeguarding.

What kind of employee discounts are available?

Employees receive discounts at high street shops including major supermarkets, cinemas, gyms, and more via the Benefit Portal.

How do I know if the job matches my skills and experience?

Candidates are encouraged to read the full job description and person profile before applying to ensure the role aligns with their skills and experience.

image

Barnardo's

We're Barnardo's 👋 We're here to help children and young people feel safer, happier, healthier and more hopeful.

Non-profit
Industry
5001-10,000
Employees
1866
Founded Year

Mission & Purpose

Barnardo’s is the children’s charity with the largest number of services on the ground in the UK: we run over 960 services in local communities. Our work includes reaching and helping children who have been sexually exploited, young people leaving the care system, children with a parent in prison and families struggling to cope. We find loving adoptive homes and foster placements for children in care.