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Showroom Advisor

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B&Q

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must excel in tech and communication, thrive on targets, work well in a team, solve problems creatively, have design skills, and be flexible with a varied schedule.
  • You will focus on customer needs, recommend finance and products, create designs using software, and support customers through virtual and face-to-face interactions to realize their project dreams.

Requirements

  • You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project.
  • You’re motivated by targets, and are confident in converting your designs into sales.
  • You work well as part of a team and you’re a good problem-solver too, with a keen eye for design.
  • And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Sales matter in this role, but your real focus will be the customer.
  • You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options.
  • You’ll use software to produce inspirational designs that will bring customer projects to life.
  • Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

FAQs

What are the working hours for the Showroom Advisor position?

The Showroom Advisor position requires full-time availability of 36.75 hours per week, with shifts available Monday - Sunday, from 7.00am to 10.00pm.

What is the hourly pay rate for this role?

The UK Notional hourly rate for the Showroom Advisor position is £14.35 per hour, which includes a £1.07 per hour store-specific location allowance.

Is this position permanent?

Yes, the Showroom Advisor position is offered on a permanent contract basis.

What responsibilities does a Showroom Advisor have?

Key responsibilities include focusing on customer service, asking questions to explore possibilities, recommending finance and installation options, producing inspirational designs using software, and coordinating multiple projects to help customers achieve their home improvement dreams.

What skills and experience are required for the role?

Required skills include proficiency with technology, excellent communication and relationship-building skills, motivation by targets, confidence in converting designs into sales, teamwork, problem-solving abilities, and a keen eye for design. Flexibility to work weekends, evenings, and bank holidays is also necessary.

What benefits does B&Q offer to its employees?

B&Q offers a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks for rest and refreshment.

Is there a commitment to diversity and inclusion at B&Q?

Yes, B&Q is committed to making the company diverse and representative of the communities served, ensuring that everyone feels they belong and have equal opportunities.

How can I get support during the application or interview process?

For support during the application or interview process, you can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Does the position require weekend work?

Yes, the Showroom Advisor role includes a rota that may require working on weekends, evenings, and bank holidays.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors