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Showroom Advisor

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B&Q

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Oxford

AI generated summary

  • You excel in tech, communication, and building relationships. You're target-driven, a team player, a problem-solver, and flexible to work weekends, evenings, and bank holidays.
  • You will focus on customer needs, recommend finance and products, create designs, and manage projects, guiding customers from inspiration to delivery both virtually and in-person.

Requirements

  • Required skills & experience
  • You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project
  • You’re motivated by targets, and are confident in converting your designs into sales
  • You work well as part of a team and you’re a good problem-solver too, with a keen eye for design
  • And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays

Responsibilities

  • Sales matter in this role, but your real focus will be the customer.
  • You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options.
  • You’ll use software to produce inspirational designs that will bring customer projects to life.
  • Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

FAQs

What is the working hours for the Showroom Advisor position?

The working hours for the Showroom Advisor position is full-time, totaling 36.75 hours per week, with shifts available from Monday to Sunday, between 6.00am and 10.00pm.

Is the Showroom Advisor position permanent?

Yes, the Showroom Advisor position is a permanent contract.

What is the hourly pay rate for this role?

The UK Notional hourly rate for the Showroom Advisor position is £13.72 per hour, which includes a store-specific location allowance of £0.54 per hour.

What are the key responsibilities of a Showroom Advisor?

The key responsibilities include focusing on customer service, asking questions to explore possibilities, recommending finance and product options, producing inspirational designs using software, coordinating multiple projects, and supporting customers both virtually and face-to-face.

What skills and experience are required for the Showroom Advisor position?

Required skills and experience include proficiency in using technology, strong communication and relationship-building skills, ability to work towards targets, confidence in converting designs into sales, teamwork, problem-solving abilities, and a keen eye for design.

Are there opportunities for career development and training?

Yes, as part of B&Q, there are opportunities for career development and training to help you grow in your role and advance in your career.

What benefits are offered to Showroom Advisors?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks.

Will I need to work weekends and evenings?

Yes, the Showroom Advisor role requires flexibility to work on a rota that includes weekends, evenings, and bank holidays.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities it serves, providing equal opportunities, and ensuring everyone feels they belong.

Who can I contact for assistance during the application or interview process?

You can reach out to recruitment@b-and-q.co.uk for any recruitment adjustments you may need during the application or interview process.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors