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Showroom Manager - Reliance Jewels

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Reliance Retail

16d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Kota

AI generated summary

  • You must have 6-12 years of experience specifically in the jewellery industry.
  • You will manage store operations, drive sales, enhance customer experience, oversee team performance, implement training, and ensure adherence to SOPs while resolving conflicts constructively.

Requirements

  • We need seasoned candidate with minimum 6-12 years of jewellery industry only.

Responsibilities

  • Plan retail KPIs for achieving AOP
  • Overlook achievement of GSS number and value targets, driving through store team
  • Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
  • Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
  • Implementing SOPs for VM/ Marketing at stores.
  • Lead and manage the team effectively to ensure alignment with business objectives and high performance.
  • Ability to handle and resolve conflicts in a constructive manner.
  • Building culture of trust , integrity and respect in stores
  • Develop & provide opportunities to store employees through various step up programs
  • Develop functional capabilities in employees through appropriate training interventions
  • Adaption of driving sales through omni channel
  • TAT to be followed for customer complaints
  • Ensuring availability manpower for planned training programs

FAQs

What is the minimum experience required for the Showroom Manager position?

The minimum experience required is 6-12 years in the jewellery industry.

What are the key responsibilities of a Showroom Manager?

Key responsibilities include planning retail KPIs, monitoring store operations, enhancing customer experience, implementing SOPs, managing the team, resolving conflicts, and driving sales through omni-channel strategies.

What locations are available for the Showroom Manager position?

The available locations are RT Road, Vizag; Gumanpur, Kota; GMS Road, Dehradun; Wakad, Pune; and RL Ground, Kashipur, Uttarakhand.

What are the primary skills required for this role?

The primary skills required are Sales Management, Customer Service, Inventory Management, Team Leadership, Product Knowledge, Communication Skills, and Showroom Operations Effectiveness.

What are some of the key performance indicators (KPIs) for this position?

Key performance indicators include % LFL Growth, % Walkin Target, % Increase in BER, improved Diamond & Silver share in store, % conversion, increased ABV, and Mystery audit score.

Is team leadership an essential part of this role?

Yes, team leadership is a crucial responsibility, requiring effective management to ensure alignment with business objectives and high performance.

What competencies are important for this position?

Functional competencies include Showroom Operations Effectiveness, Customer Orientation, and Planning & Organizing. Behavioral competencies include Nurturing, Result Orientation, Growth Mindset, and Communication & Rapport Building.

Is experience in managing customer complaints necessary?

Yes, the ability to handle and resolve customer complaints in a timely manner is essential for enhancing customer satisfaction and loyalty.

Does the company provide training programs for employees?

Yes, the company develops opportunities and provides training interventions for employees to build their functional capabilities.

What is the company's stance on maintaining a positive store culture?

The company emphasizes building a culture of trust, integrity, and respect within the stores.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.