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Showroom Manager - Reliance Jewels

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 6-12 years of jewellery industry experience, strong customer service, product knowledge, sales and inventory management, effective showroom operations, and excellent communication and leadership skills.
  • You will oversee store operations, drive sales, enhance customer experience, manage team performance, implement SOPs, resolve conflicts, and ensure training and development for staff.

Requirements

  • customer service
  • product knowledge
  • showroom operation effectiveness
  • sales management
  • inventory management
  • team leadership
  • communication skills
  • minimum 6-12 years of jewellery industry experience only

Responsibilities

  • Plan retail KPIs for achieving AOP
  • Overlook achievement of GSS number and value targets, driving through store team
  • Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
  • Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
  • Implementing SOPs for VM/ Marketing at stores.
  • Lead and manage the team effectively to ensure alignment with business objectives and high performance.
  • Ability to handle and resolve conflicts in a constructive manner.
  • Building culture of trust, integrity and respect in stores
  • Develop & provide opportunities to store employees through various step up programs
  • Develop functional capabilities in employees through appropriate training interventions
  • Adaption of driving sales through omni channel
  • TAT to be followed for customer complaints
  • Ensuring availability manpower for planned training programs

FAQs

What is the minimum experience required for the Showroom Manager position?

A minimum of 6-12 years of experience in the jewellery industry is required for the Showroom Manager position.

What key competencies are required for this role?

The key competencies required include showroom operations effectiveness, customer orientation, and abilities in planning and organizing.

What are the primary responsibilities of the Showroom Manager?

The primary responsibilities include planning retail KPIs, monitoring store operations, customer management, implementing SOPs, leading the team, and enhancing employee development through training programs.

What locations are currently hiring for the Showroom Manager position?

The locations currently hiring are Bhubaneswar (Janpath), Berhampur (Badabazar), Dibrugarh (Khaliamari), and Bargarh (Canal Avenue).

How does the company measure success for the Showroom Manager role?

Success is measured through key performance indicators such as % LFL Growth, % Walkin Target, % Increase in BER, improvement in Diamond & Silver share, % conversion, increase in ABV, and mystery audit score.

What type of culture is expected to be built within the showroom?

A culture of trust, integrity, and respect is expected to be built within the showroom.

Is customer experience a focus in this role?

Yes, enhancing customer experience and improving satisfaction and loyalty are key focuses for the Showroom Manager.

Are there training programs in place for employees?

Yes, the Showroom Manager is responsible for ensuring the availability of manpower for planned training programs and for developing functional capabilities in employees through appropriate training interventions.

What skills are emphasized for team leadership in this role?

Skills such as communication, conflict resolution, nurturing, result orientation, and a growth mindset are emphasized for effective team leadership.

Will the Showroom Manager handle inventory management?

Yes, managing inventory is one of the key responsibilities of the Showroom Manager.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.