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Showroom Manager - Reliance Jewels

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Reliance Retail

5d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have 6-12 years of experience in the jewellery industry, excelling in customer service, sales and inventory management, team leadership, and effective communication skills.
  • You will manage store operations, drive sales, enhance customer experience, lead the team, resolve conflicts, implement SOPs, and ensure training and development opportunities for employees.

Requirements

  • customer service, product knowledge, showroom operation effectiveness, sales management, inventory management, team leadership, communication skills,
  • We need seasoned candidate with minimum 6-12 years of jewellery industry only.

Responsibilities

  • Plan retail KPIs for achieving AOP
  • Overlook achievement of GSS number and value targets, driving through store team
  • Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
  • Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
  • Implementing SOPs for VM/ Marketing at stores.
  • Lead and manage the team effectively to ensure alignment with business objectives and high performance.
  • Ability to handle and resolve conflicts in a constructive manner.
  • Building culture of trust , integrity and respect in stores
  • Develop & provide opportunities to store employees through various step up programs
  • Develop functional capabilities in employees through appropriate training interventions
  • Adaption of driving sales through omni channel
  • TAT to be followed for customer complaints
  • Ensuring availability manpower for planned training programs

FAQs

What are the main responsibilities of a Showroom Manager at Reliance Jewels?

The main responsibilities include planning retail KPIs, monitoring store operations, enhancing customer experience, implementing SOPs for VM/Marketing, leading and managing the team, handling conflicts, and driving sales through omni channel strategies.

What qualifications are required for the Showroom Manager position?

Candidates must have a minimum of 6-12 years of experience in the jewellery industry.

Are there specific locations for this job opportunity?

Yes, the available locations are Bhubaneswar_Janpath, Berhampur_Badabazar, Dibrugarh_Khaliamari, and Bargarh_Canal Avenue.

What kind of leadership skills are necessary for this role?

Strong team leadership skills are necessary, including the ability to motivate, develop employees, and ensure alignment with business objectives.

How does the company assess performance for this role?

Performance is assessed through key performance indicators (KPIs) such as %LFL Growth, % Walkin Target, % Increase in BER, conversion rates, and mystery audit scores.

What qualities are essential for a candidate applying for this position?

Essential qualities include customer orientation, effective planning and organizing abilities, nurturing and result orientation, growth mindset, and strong communication skills.

Is training provided to employees in the showroom?

Yes, there are opportunities for training interventions to develop functional capabilities in employees, along with planned training programs.

What is the expected focus on customer management in this role?

The focus is on enhancing the customer experience to improve satisfaction and loyalty, with timely handling of customer complaints and maintaining availability of manpower for training.

What type of environment is promoted within the stores managed by the Showroom Manager?

A culture of trust, integrity, and respect is promoted within the stores.

Do you have any specific goals for increasing product share in the store?

Yes, there are specific goals to improve the share of diamonds and silver in the store.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.