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Showroom Manager - Reliance Jewels

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Reliance Retail

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 6-12 years in the jewellery industry, with skills in sales management, customer service, inventory, team leadership, product knowledge, communication, and showroom operations.
  • You will manage store operations, drive sales, enhance customer experience, implement SOPs, lead the team, resolve conflicts, and ensure training and development opportunities for employees.

Requirements

  • Sales Management
  • Customer Service
  • Inventory Management
  • Team Leadership
  • Product Knowledge
  • Communication Skills
  • Showroom Operations Effectiveness
  • seasoned candidate with minimum 6-12 years of jewellery industry only

Responsibilities

  • Plan retail KPIs for achieving AOP
  • Overlook achievement of GSS number and value targets, driving through store team
  • Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
  • Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
  • Implementing SOPs for VM/ Marketing at stores.
  • Lead and manage the team effectively to ensure alignment with business objectives and high performance.
  • Ability to handle and resolve conflicts in a constructive manner.
  • Building culture of trust, integrity and respect in stores
  • Develop & provide opportunities to store employees through various step up programs
  • Develop functional capabilities in employees through appropriate training interventions
  • Adaption of driving sales through omni channel
  • TAT to be followed for customer complaints
  • Ensuring availability manpower for planned training programs

FAQs

What qualifications are required for the Showroom Manager position at Reliance Jewels?

A minimum of 6-12 years of experience in the jewellery industry is required.

What are the key responsibilities of a Showroom Manager?

Responsibilities include planning retail KPIs, monitoring store operations, enhancing customer experience, implementing SOPs, managing the team, resolving conflicts, and driving sales through omni-channel.

Is there a specific location for this job?

Yes, the positions are available in RT Road, Vizag; Gumanpur, Kota; GMS Road, Dehradun; Wakad, Pune; and RL Ground, Kashipur, Uttarakhand.

What skills are necessary for success in this role?

Necessary skills include sales management, customer service, inventory management, team leadership, product knowledge, communication skills, and showroom operations effectiveness.

What are the expected key performance indicators for this position?

Key performance indicators include % LFL growth, % walk-in targets, % increase in BER, improvement in diamond & silver share, % conversion, increase in ABV, and mystery audit score.

What competencies are emphasized for this role?

Functional competencies include showroom operations effectiveness, customer orientation, and planning & organizing. Behavioral competencies include nurturing, result orientation, growth mindset, and communication & rapport building.

How does the company handle customer complaints?

The company follows a TAT (Turn Around Time) for addressing customer complaints to ensure prompt resolution.

Are there opportunities for team members’ development and training?

Yes, the company provides opportunities through various step-up programs and training interventions to develop functional capabilities in employees.

What is the work culture like at Reliance Jewels?

The work culture emphasizes trust, integrity, and respect while fostering a high-performance environment.

Is there potential for career growth in this position?

Yes, the role includes opportunities for career growth through employee development programs and team management responsibilities.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.