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Social Services Coordinator - Boston

  • Job
    Junior & Mid Level
  • Government & Politics
  • $46.3K - $57.9K
  • Boston
  • Quick Apply

AI generated summary

  • You must have a Bachelor's degree in Social Work with 2 years of experience with immigrant populations and children, strong intercultural and communication skills, ability to train diverse audiences, and work collaboratively in a fast-paced, remote environment.
  • You will develop relationships with service providers, assess client needs, coordinate referrals, track data, and assist families in crisis. Conduct training, collaborate with partners, and supervise interns & volunteers.


  • Undergraduate degree in Social Work or related field, preferably in counseling, or related specialty.
  • Minimum of 2 years of experience working with immigrant populations; experience working with unaccompanied minors preferred.
  • Minimum of 2 years of experience working with children, preferably unaccompanied minors, immigrant and refugee children, or experience working with survivors of abuse, human trafficking, or other trauma.
  • Ability to work collaboratively, and preferably, prior experience working with attorneys, law firms, or other legal service providers.
  • A strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills.
  • Experience working with a diverse team of social service providers and advocating on behalf of clients.
  • Ability to verbalize and implement therapeutic-focused strategies for children/families.
  • Ability to effectively conduct training to diverse audiences in person and virtually, including attorney training and diverse presentations for child clients.
  • Familiarity or ability to work with adult immigrant caretakers, or training in trauma-informed parenting.
  • Ability to manage, create and oversee various events that aim towards bringing resources and services to child clients.
  • Ability to network with local coalitions to establish strong relationships to allow for cross-referrals.
  • Ability to travel as assigned.
  • Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND’s team, and have in-person meetings with clients
  • Excellent written and oral communication skills in English (and Spanish).
  • Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).
  • Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
  • Excellent organizational skills with ability to work on multiple projects in a deadline-oriented environment. Ability to prioritize tasks and to delegate as appropriate.
  • Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
  • Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
  • Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
  • Showing the ability to multi-task and work with a sense of urgency in a dynamic, fast paced environment.
  • Committed to practicing and supporting wellbeing and a work-home life balance.
  • Experience working and communicating in a remote environment.


  • Develops and maintains a knowledge base of social services available to clients in assigned work areas.
  • Develops relationships with community coalitions in areas of high client concentration.
  • Establishes working relationships and partnerships with local service providers and administrators in each service area to enhance the referral process.
  • Conducts assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers, and safety concerns.
  • Maintains documentation regarding attempts to access services and service delivery.
  • Tracks and reports client data, outreach actions and outcomes, and general information for program evaluation, performance quality, and development purposes.
  • Completes referrals to services, assists families in completing intake requirements for these services, and follow up as necessary.
  • Assists KIND legal staff in working with families in crisis and transition.
  • Works with other KIND Social Services Coordinators nationally to develop best practices, protocols, and provide training and support on relevant topics for KIND staff.
  • Conducts training to support pro bono attorneys and community social providers.
  • Works closely with other legal services providers, law firms, corporations, and law schools in relevant jurisdiction(s) to identify and support resource-sharing amongst these partner agencies.
  • Supervises interns and volunteers.
  • Other duties as assigned.


What qualifications are required for the Social Services Coordinator position in Boston?

The qualifications for this position include an undergraduate degree in Social Work or a related field, a minimum of 2 years of experience working with immigrant populations, experience working with children, and the ability to work collaboratively with a diverse team of social service providers.

What are the essential functions of the Social Services Coordinator role?

The essential functions of this role include developing and maintaining a knowledge base of social services available to clients, establishing relationships with community coalitions, conducting assessments of referred clients, tracking and reporting client data, completing referrals to services, and working with other KIND Social Services Coordinators nationally to develop best practices.

What kind of experience is preferred for this position?

Experience working with unaccompanied minors, immigrant and refugee children, survivors of abuse, human trafficking, or other trauma is preferred for this role.

What languages are required for this position?

Excellent written and oral communication skills in English and Spanish are required for this position.

Are there any specific software skills needed for this role?

Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.) is required for this position.

We protect unaccompanied children every step of the way in their search for safety and protection.

Founded Year

Mission & Purpose

Kids in Need of Defense (KIND) is the preeminent international nongovernmental organization devoted to the protection of unaccompanied and separated children. KIND envisions a world in which every unaccompanied child on the move has access to legal representation and has their rights and well-being protected as they migrate alone in search of safety. In 2008, KIND was founded by the Microsoft Corporation and Co-Founder and Patron Angelina Jolie to address the gap in legal services for unaccompanied children. KIND now has offices and staff across the United States, Mexico, and Europe. Our team, and KIND’s extensive network of private sector pro bono and NGO partners provide unaccompanied children with innovative holistic care that includes legal representation and assistance and psychosocial support.