FAQs
What is the main responsibility of the Soft FM Performance Manager?
The main responsibility is to monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts and oversee service and quality outcomes as detailed in the various Project Agreements.
Who does this role report to?
This role reports to the Head of Soft FM Performance and Quality.
What qualifications are required for this position?
Specific qualifications are not detailed in the job description, but a background in facilities management, contract management, or a related field may be beneficial.
Are there opportunities for professional development in this role?
Yes, the Trust promotes ongoing learning and improvement as part of its values, which encourages professional development within the role.
How are service outcomes monitored and reported?
Service outcomes are monitored through performance reports, monthly summaries, and audits to ensure compliance with the service agreements.
Can you provide more details about the team I will be working with?
You will be supporting the in-house EFM team at the Horton Hospital site, collaborating with various trust and service provider staff to promote effective communication and service quality.
What is the expected culture within the Trust?
The expected culture focuses on "Delivering Compassionate Excellence," emphasizing values of compassion, respect, learning, delivery, improvement, and excellence.
Are there specific quality standards that need to be adhered to?
Yes, all statutory requirements and standards must be met and implemented into the contracts, ensuring compliance with Department of Health guidance and Health and Safety legislation.
Who can I contact for more information about the role?
You can contact Laura Coulson, Head of Soft FM Performance and Quality, at laura.coulson@ouh.nhs.uk or by telephone at 07765146872 for further details or informal visits.