Soft FM Performance Manager

Oxford University Hospitals NHS Foundation Trust

2mo ago

Job
Full-time
Senior Level
Healthcare
Facilities Management
Oxford

AI generated summary

You must ensure provider service quality, audit performance, manage compliance, produce reports, develop quality systems, mediate issues, establish networks, and conduct benchmarking analysis.
You will monitor FM contract compliance, manage service quality, produce performance reports, audit services, and ensure adherence to statutory requirements across Trust sites.

Requirements

Ensure high-quality provider services to meet the Trust specification requirements and contractual commitments and comply with Department of Health guidance and Health and Safety legislation.
Be responsible for reviewing, auditing, and analysing service provider performance, systems, reports, and information, evaluating outcomes against contractual requirements and terms.
Where there is noncompliance, ensure an appropriate remedial /corrective action plan is initiated and monitored.
Produce monthly reports advising and verifying service outcomes and service failures and providing assurance of compliance with guidance and legislative documents.
Develop and maintain quality systems, including databases, to monitor quality standards and services doe soft fm service across all Trust sites and provide reports on findings.
Act as an interface and mediate between service providers and trust-retained service agencies regarding service interface problems and problem resolution. Investigate and clarify where there are conflicting interests. Promote sound working relationships between all disciplines of staff within the Trust and service providers.
Establish networks of end-user representatives, including departmental staff, patient representatives, and external bodies. Responsible for providing monthly summary services operating reports to these groups.
Undertake benchmarking analysis of services provided and production of reports.

Responsibilities

To monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts.
To manage and oversee the Trust’s interest regarding service and quality outcomes, as detailed in the Trust's various Project Agreements for Soft FM Services, which are delivered by the Private Finance Initiative (PFI) Service Providers.
Be responsible for advising and keeping updated on service improvements that align with current legislation.
To promote a culture of quality and monitor the quality of soft services across all Trust sites.
Ensure all statutory requirements and standards are met and implemented into the contracts.
To produce performance reports; develop, maintain and implement reports on service outcomes and demonstrate contract compliance.
Ensure validation of information required to be provided by the Project Agreement.
To undertake auditing and monitoring of soft services and documents as required to validate service provider standards, performance and contract obligations, assuring the Trust the contractor/service provider is fulfilling the technical and statutory obligations required under the contract and providing a safe and efficient healthcare environment.
To support the in-house EFM team at the Horton Hospital site with service reviews to support their in-house monitoring of their soft FM services.
Develop good working relationships and support to ensure effective and constructive communications that positively contribute to a collaborative care provision.
Ensure high-quality provider services to meet the Trust specification requirements and contractual commitments and comply with Department of Health guidance and Health and Safety legislation.
Be responsible for reviewing, auditing, and analysing service provider performance, systems, reports, and information, evaluating outcomes against contractual requirements and terms.
Where there is noncompliance, ensure an appropriate remedial /corrective action plan is initiated and monitored.
Produce monthly reports advising and verifying service outcomes and service failures and providing assurance of compliance with guidance and legislative documents.
Develop and maintain quality systems, including databases, to monitor quality standards and services doe soft fm service across all Trust sites and provide reports on findings.
Act as an interface and mediate between service providers and trust-retained service agencies regarding service interface problems and problem resolution. Investigate and clarify where there are conflicting interests. Promote sound working relationships between all disciplines of staff within the Trust and service providers.
Establish networks of end-user representatives, including departmental staff, patient representatives, and external bodies. Responsible for providing monthly summary services operating reports to these groups.
Undertake benchmarking analysis of services provided and production of reports.

FAQs

What is the main responsibility of the Soft FM Performance Manager?

The main responsibility is to monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts and oversee service and quality outcomes as detailed in the various Project Agreements.

Who does this role report to?

This role reports to the Head of Soft FM Performance and Quality.

What qualifications are required for this position?

Specific qualifications are not detailed in the job description, but a background in facilities management, contract management, or a related field may be beneficial.

Are there opportunities for professional development in this role?

Yes, the Trust promotes ongoing learning and improvement as part of its values, which encourages professional development within the role.

How are service outcomes monitored and reported?

Service outcomes are monitored through performance reports, monthly summaries, and audits to ensure compliance with the service agreements.

Can you provide more details about the team I will be working with?

You will be supporting the in-house EFM team at the Horton Hospital site, collaborating with various trust and service provider staff to promote effective communication and service quality.

What is the expected culture within the Trust?

The expected culture focuses on "Delivering Compassionate Excellence," emphasizing values of compassion, respect, learning, delivery, improvement, and excellence.

Are there specific quality standards that need to be adhered to?

Yes, all statutory requirements and standards must be met and implemented into the contracts, ensuring compliance with Department of Health guidance and Health and Safety legislation.

Who can I contact for more information about the role?

You can contact Laura Coulson, Head of Soft FM Performance and Quality, at laura.coulson@ouh.nhs.uk or by telephone at 07765146872 for further details or informal visits.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare

Industry

10,001+

Employees

2011

Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.