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Software Development Manager, AWS Incident Tooling & Response

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Amazon

22d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    Engineering
  • Dublin

AI generated summary

  • You should have software development lifecycle knowledge, engineering management experience, skills in multi-tier web services, and a track record of recruiting and mentoring high-caliber software engineers.
  • You will define strategic goals, coordinate cross-team communication, and manage team performance while ensuring efficient incident detection and response processes.

Requirements

  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
  • Experience in engineering team management
  • Experience in engineering
  • Experience in leading the definition and development of multi tier web services
  • Experience partnering with product and program management teams
  • Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
  • Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
  • Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers

Responsibilities

  • Define and Deliver Business Priorities You will be a key contributor and owner of the direction of the AWS Incident Management team. You will define, plan, track and deliver on strategic goals for the team, while ensuring that the team remains unblocked and focused.
  • Cross-Site, Cross-Team Coordination You will be responsible for coordinating with your counterparts and sister teams to ensure that a clear communication channel exists between AWS Incident tooling and Response teams. You will also work closely with the alarming systems to create and maintain a proper end to end experience from detecting, alarming to mitigating incidents.
  • Performance Management/Team Health You will own all facets of performance and career management for the team. You will ensure the operational load of your team remains manageable and as minimal as possible.

FAQs

What is the role of the Software Development Manager in AWS Incident Tooling & Response?

The Software Development Manager will manage automated tooling roadmaps and delivery for the detection and resolution of issues within AWS infrastructure, coordinate with incident response teams, gather new requirements, and drive improvements in automation, tooling, and processes.

What technical experience is required for this position?

Candidates should have knowledge of engineering practices for the full software/hardware/networks development life cycle, experience in engineering team management, and a proven track record in developing multi-tier web services.

What is the focus of the AWS Incident Tooling team?

The AWS Incident Tooling team focuses on preventing and responding to availability and security issues for all AWS services by providing automated tooling that quickly identifies the cause of issues and helps mitigate their impact.

Will the Software Development Manager work with other teams?

Yes, the manager will coordinate across project teams and collaborate with product and program management teams to ensure clear communication and integration of incident response solutions.

Is recruiting and mentoring a responsibility of the Software Development Manager?

Yes, the manager is responsible for recruiting, hiring, mentoring, coaching, and managing teams of Software Engineers to improve their skills and effectiveness.

How does AWS support work-life balance for its employees?

AWS values work-life harmony and strives for flexibility in the working culture to ensure that achieving success at work does not come at the expense of personal sacrifices.

What is AWS's stance on diversity and inclusion?

AWS is committed to creating a diverse and inclusive workplace and believes that employing a diverse workforce is essential to its success.

Are there opportunities for career growth and mentorship in this role?

Yes, AWS provides endless knowledge-sharing, mentorship, and career-advancing resources to help employees develop into better-rounded professionals.

What kind of projects will the Software Development Manager oversee?

The manager will oversee projects aimed at improving automation, tooling, and processes to enhance incident detection and resolution for AWS infrastructure.

What kind of culture can employees expect within the AWS Infrastructure Services team?

Employees can expect an inclusive culture that welcomes bold ideas and empowers individuals to own their projects to completion.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.