FAQs
What is the job title for this position?
The job title is Software Support Analyst.
Where is the location for this role?
The location for this role is Cape Town, South Africa.
What are the working hours for this position?
The working hours for this position are from 8:30 am to 5:00 pm UK time.
What type of experience is required for this role?
Previous experience in customer service and technical support is required.
Is knowledge of SQL necessary for this position?
Yes, SQL and Queries experience is required.
What educational background is preferred for this role?
A bachelor's degree or equivalent work experience is preferred.
What is the focus of the Software Support Analyst?
The focus of the Software Support Analyst is to provide excellent client support and troubleshoot complex software issues for a global client base.
What perks does MRI Software offer to its employees?
MRI Software offers perks such as office breakfasts, quarterly lunches, virtual social events, medical aid scheme, competitive personal pension plan, parental leave, 25 days of annual leave plus bank holidays, flex time off, and tuition reimbursement.
Can employees work remotely?
Yes, employees can enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
Is diversity and inclusion valued at MRI Software?
Yes, MRI Software is committed to being an inclusive employer and values diversity, equality, and inclusion as critical components of its success.
What qualities are necessary for a successful Software Support Analyst?
A successful Software Support Analyst should have client focus, a passion for support, strong organization and time management skills, creativity in troubleshooting, and professional communication skills.