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Software (Technical) Support Engineer III - (E3)

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
  • $80K - $110K
  • Phoenix

AI generated summary

  • You must have a Bachelor's Degree and 4-7 years of experience in software support engineering, with strong interpersonal skills to explain complex information and build consensus.
  • You will manage customer software issues, troubleshoot problems, interact with engineering teams, provide training to customers and engineers, and lead troubleshooting forums. Your expertise and leadership will impact software quality and customer satisfaction.

Requirements

  • Interpersonal Skills:
  • Explains difficult or sensitive information; works to build consensus
  • Education:
  • Bachelor's Degree
  • Years of Experience:
  • 4 - 7 Years

Responsibilities

  • Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
  • Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
  • Interfaces with external customers for requirements analysis and schedule.
  • Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
  • Performs customer specific software testing and analysis on bugs and enhancements.
  • Track software performance and quality at external customer sites.
  • Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
  • Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.
  • Functional Knowledge
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
  • Business Expertise
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Leadership
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
  • Problem Solving
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Impact
  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
  • Interpersonal Skills
  • Explains difficult or sensitive information; works to build consensus

FAQs

What are the key responsibilities of a Software Support Engineer III?

A Software Support Engineer III is responsible for managing customer expectations and issues with software releases, troubleshooting difficult software problems, interfacing with engineering teams to improve product quality, managing software proliferation at customer sites, performing customer-specific software testing, providing training to customers and customer engineers, and assisting in training junior level engineers.

What level of experience is required for this role?

The role of Software Support Engineer III typically requires 4-7 years of experience in the field.

What educational background is needed for this position?

A Bachelor's Degree is typically required for a Software Support Engineer III position.

What skills are important for a successful Software Support Engineer III?

A successful Software Support Engineer III should demonstrate conceptual and practical expertise in their discipline, have knowledge of best practices and how their area integrates with others, be able to lead small projects, solve complex problems, and have strong interpersonal skills.

How does a Software Support Engineer III impact customer, operational, and project activities?

A Software Support Engineer III impacts a range of customer, operational, project, and service activities within their team and other related teams. They work within broad guidelines and policies to deliver high-quality support to customers.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.