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Solution Architect

  • Job
    Expert Level
  • IT & Cybersecurity
  • Quick Apply


  • 15+ years experience in the IT Services industry.
  • ServiceNow experience - minimum of 3-5 years
  • Demonstrable experience in positioning strategic implementation platform strategies for professional services
  • Consultative sales experience as an Enterprise Architect in IT or customer environment.
  • Strong know-how on implementing platform strategies in Greenfield, Back2Baseline and integration scenarios
  • Ability to collaborate and build strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
  • Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends
  • Validated track record of meeting and exceeding quota and key success metrics
  • Ability to segment opportunities and complex deal situations and identify appropriate investment of resources
  • Cross-functional teamwork skills. Able to navigate tough conversations and challenging meetings with business partners
  • Display a balance of strategic and tactual skills with a high level of intellectual agility.
  • Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
  • 50% of travel required


  • Provide technical and strategic thought leadership to clients in partnership with the Services Account Executives on how to best leverage ServiceNow Technologies.
  • Develop deep personal relationships with clients and be a ‘trusted advisor’.
  • Engage with Services Account Executives and SW sales teams to craft beneficial commercial relationships to our clients and partner ecosystem.
  • Engage with the strategy office and industry vertical teams to participate in innovation and future capabilities.
  • Participate in large Services and Licensing pursuits.
  • You will integrate with the Delivery community & learn how the Expert Services team operates to deliver high-quality and effective solutions for our customers.
  • You will create customer-facing deliverables describing services proposals and Statements of Work helping customers achieve successful business outcomes.
  • You will lead the implementation strategy solutioning with the customer to ensure an at-scale product adoption and create even more demand for the ServiceNow platform.

A purpose-driven company. Making work, work better for people guides everything we do.

Founded Year

Mission & Purpose

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Culture & Values

  • Wow our customers

  • Win as a team

  • Create belonging

  • Stay hungry and humble


  • Generous family leave

  • Flexible PTO

  • Matched donations

  • 401(k) matching

  • Annual learning stipends

  • Paid volunteer time