FAQs
What is the primary responsibility of a Solutions Architect at ServiceNow?
The primary responsibility of a Solutions Architect at ServiceNow is to drive complex strategic deals and engage at an executive level in solution designs for large enterprise workflows, while collaborating closely with Services Account Executives and other teams to ensure a unified vision and successful implementation strategy for clients.
What type of experience is required for this role?
Candidates are expected to have 15+ years of experience in the IT Services industry, with a minimum of 3-5 years of ServiceNow experience and demonstrable expertise in positioning strategic implementation platform strategies for professional services.
Will this role require travel?
Yes, the role requires 50% travel to engage with clients and the internal team effectively.
What skills are essential for a Solutions Architect at ServiceNow?
Essential skills include strong consultative sales experience, the ability to build relationships, a deep understanding of cloud application technology and trends, excellent communication skills for summarizing salient points to executives, and a demonstrated capability to meet and exceed sales quotas.
Is prior consultative sales experience required?
Yes, prior consultative sales experience as an Enterprise Architect in an IT or customer environment is required for this role.
What are the job functions related to client engagement for this position?
Job functions include providing technical and strategic thought leadership, developing personal relationships with clients, creating customer-facing deliverables, leading implementation strategy solutions, and engaging with various internal teams for innovation and capabilities development.
What kind of industries will the Solutions Architect be involved with?
The Solutions Architect will participate in industry solutions across various verticals, including Financial Services, Manufacturing, and Technology.
How does ServiceNow view applicants with diverse backgrounds?
ServiceNow encourages applicants from non-traditional and varied backgrounds to apply, as they believe skills and experience are transferable, and diversity enriches the team.
What type of work environment can one expect at ServiceNow?
ServiceNow promotes a flexible work environment that values trust and accommodates different work personas, including flexible, remote, and required-in-office arrangements.
What is the focus of the Solutions Architect role in terms of customer outcomes?
The focus is on ensuring at-scale product adoption and creating additional demand for the ServiceNow platform by developing and executing effective implementation strategies that lead to successful business outcomes for clients.