FAQs
What is the primary role of a Solution Architect in this position?
The primary role of a Solution Architect in this position is to translate client requirements into differentiated, deliverable solutions using in-depth knowledge of technology, function, or platform, while collaborating with sales and delivery teams.
What specific technology expertise is required for this role?
The must-have skill for this role is expertise in Amazon Connect.
How many years of experience are required for this position?
A minimum of 18 years of experience is required for this position.
What educational qualifications are needed for this job?
Candidates must have completed 15 years of full-time education.
What are the key responsibilities of the Solution Architect?
Key responsibilities include driving end-to-end sales and technical solutioning, designing AWS architectures, and collaborating with sales pursuit teams to solve complex problems.
Is any specific certification required for the Solution Architect role?
Yes, candidates should have at least one AWS Associate Level Certification.
What type of experience is preferred for this position?
Preferred experience includes a minimum of 5 years in the contact center or PBX industry, as well as at least 3 years with sales and technical design for Amazon Connect and related technologies.
Where is this position based?
This position is based at our Bengaluru office.
What qualities should a candidate possess for this role?
A motivated and driven mindset, curiosity for new technologies, a customer obsession mindset, and the ability to thrive in a collaborative team environment are essential qualities for a candidate.
What additional technical skills are beneficial for the candidate?
Beneficial skills include hands-on experience with Amazon Connect, Amazon Lex, and Amazon Pinpoint, as well as experience with intent analysis and conversational chatbots.