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Solution Architect ( SCPO)

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Blue Yonder

Nov 6, 2024

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You need a bachelor’s degree, 8-12 years in product support, hands-on experience with Demand & Fulfillment products, strong analytical skills, and familiarity with supply chain software.
  • You will analyze solutions, resolve issues, document knowledge, represent products, collaborate with architects, manage customer requests, and support deployments to improve KPIs.

Requirements

  • Bachelor’s degree minimum 8 to 12 years of experience in Product Support / Implementation support.
  • Skill set and availability requirements as per the organization's needs.
  • Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.
  • Deep understanding of Customer business and processes.
  • Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex.
  • Knowledge in performance tuning techniques is added advantage.
  • Understanding and experience with the technical requirements for the product line assigned.
  • Understanding of various technical platforms and infrastructures.
  • Understands BYs product suite so as to convey relationships and touch-points to the customer.
  • Works with appropriate parties to ensure issues are resolved.

Responsibilities

  • Understand the implemented solution/ products
  • Analyze the issues, identify Root cause and find the permanent solution to any problem
  • Adheres to SLA based on the severity of the customer cases.
  • Complete the product certification courses assigned.
  • Document the learning and building the knowledge content
  • Provide early visibility and mitigation to technical challenges through the journey.
  • Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
  • Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
  • Should collaborate with Solution/Technical architect(s) to stabilize the system
  • Enhance/Change the design based on new business requirements by the customer
  • Single Point of contact for all customer requests for the designated solution
  • Manage/Support new roll outs/deployments and handle change requests/enhancements
  • To improve various KPIs for the customer

FAQs

What is the primary focus of the Solution Architect position?

The primary focus is on supporting various BY Planning solutions in Demand, Fulfillment, and Supply Planning across Retail and Manufacturing verticals.

What technical environment does the Solution Architect work in?

The current technical environment includes BY Demand, BY Fulfillment, BY ESP, BY Inventory Optimization, with cloud architecture in MS Azure and frameworks such as PL/SQL and RDBMS.

What are the key responsibilities of the Solution Architect?

Key responsibilities include understanding implemented solutions, analyzing issues, providing user support, collaborating with stakeholders, managing change requests, and improving customer KPIs.

What qualifications are required for the position?

A bachelor's degree and a minimum of 8 to 12 years of experience in Product Support or Implementation Support are required, along with hands-on experience in Demand and Fulfillment products.

Is experience with other Supply Chain Planning software necessary?

Yes, experience with other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, or Relex is required.

Are there specific skills the ideal candidate should possess?

The ideal candidate should have strong analytical and problem-solving skills, knowledge of customer business processes, and an understanding of various technical platforms and infrastructures.

What is meant by being a Single Point of Contact for customer requests?

Being a Single Point of Contact means that the Solution Architect will be the primary individual responsible for managing all customer requests related to the designated solution.

Does the role involve working with cross-functional teams?

Yes, the Solution Architect will collaborate with cross-functional teams including Product Development, Consulting, and Support services.

Are there training or certification courses involved in this role?

Yes, the role requires completing product certification courses as assigned.

What commitment does the company have regarding diversity and inclusion?

The company has a strategy called Diversity, Inclusion, Value & Equity (DIVE) to foster an inclusive environment, as outlined in their inaugural Diversity Report.

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Blue Yonder

Technology
Industry
5001-10,000
Employees
1985
Founded Year

Mission & Purpose

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.