Solutions Architect, Customer Acceleration Team

Amazon

Aug 2

Applications are closed

Job
Full-time
Entry Level
Denver

Requirements

2+ years of design, implementation, or consulting in applications and infrastructures experience
4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
10+ years of IT development or implementation/consulting in the software or Internet industries experience
Understanding of contact center operations, workflows, and key performance metrics
Candidates are expected to reside in the continental united states
Ability to travel 10-30%
Experience working within software development or Internet-related industries
Experience migrating or transforming legacy customer solutions to the cloud
Experience working with AWS technologies from a dev/ops perspective
In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems

Responsibilities

Helping public sector organizations find more modern ways to work with their constituents.
Working on the cutting edge of innovation with AWS products and services.
Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms.
Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience.
Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect.
Providing guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud.
Setting-up and configuring AWS services in-line with best practices.
Coaching customers and partner teams to be self-sufficient.
Defining and delivering on-site consulting engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
Engagements which include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and adaption of existing enterprise call centers into Amazon Connect.
Working with AWS product, engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps.
Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services.
Contribute to best practice in the form of whitepapers and playbooks.

FAQs

What is the minimum experience required for this position?

Candidates are required to have at least 10+ years of IT development or implementation/consulting experience in the software or Internet industries.

Is expertise in cloud computing necessary for this role?

Yes, candidates should possess 4+ years of experience in specific technology domain areas, including cloud computing.

What specific knowledge is required regarding contact centers?

Candidates should have an understanding of contact center operations, workflows, and key performance metrics.

Are there any travel requirements for this position?

Yes, the role requires the ability to travel 10-30%.

What skills are necessary for technical presentations in this role?

Technical presentation experience, including whiteboard sessions and small to large group presentations, is required.

What kind of projects will the Solutions Architect work on?

The Solutions Architect will work on proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects related to Amazon Connect and AWS cloud environments.

Is experience with AWS technologies mandatory?

Yes, candidates should have experience working with AWS technologies from a dev/ops perspective.

Will the role involve collaborating with other teams?

Yes, the position involves collaborating with AWS field sales, pre-sales, training, and support teams.

Can candidates apply if they live outside of the continental United States?

No, candidates are expected to reside in the continental United States.

What is the salary range for this position?

The base pay for this position ranges from $118,200 to $204,300 per year, depending on the geographic market and other factors.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.