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Sommelier Restaurante Gastronico Deessa** - Sommelier Gastronomíc Restaurant Deessa**

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Mandarin Oriental Hotel Group

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Madrid

AI generated summary

  • You should have a degree in Hospitality/Business, server experience in high-end venues, excellent communication skills, and fluency in English and Spanish; other languages a plus.
  • You will ensure efficient service, explain menu offerings, up-sell products, handle billing, manage reservations, greet guests, and create memorable experiences while anticipating their needs.

Requirements

  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as server in a high-volume restaurant with highest levels of service is preferred.
  • A minimum of 1 year of experience working as server in Michelin Star restaurant or in Five Star Hotel.
  • Ability to understand guest needs and to deliver superior customer service.
  • Basic computer skills including MS Office is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Good command in Spanish & English, knowledge in other languages is an advantage.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
  • Properly up-sell services and products to our guests always, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Any other reasonable tasks as assigned by the restaurant manager.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Taking reservations accurately where necessary while keeping track of guest’s preferences
  • Greeting and seating guests according to MO standards
  • Ensuring guest satisfaction
  • Handling special requests from guests and VIPs
  • Bidding guests farewell
  • Anticipating the guests' needs

FAQs

What are the key responsibilities of the Sommelier at Restaurante Gastronico Deessa?

Key responsibilities include understanding the outlet's concept, ensuring efficient service, operating the point of sales system, up-selling services, managing billing tasks, maintaining equipment and utensils, assisting in stock management, creating WOW moments for guests, handling reservations, greeting guests, ensuring guest satisfaction, managing special requests, and anticipating guest needs.

What qualifications are preferred for the Sommelier position?

A Degree or Higher National Diploma in Hospitality, Hotel, or Business Management is preferred, along with experience in high-volume restaurants and a minimum of 1 year of experience in a Michelin Star restaurant or Five Star Hotel.

Is previous experience required for this position?

Yes, a minimum of 1 year of experience as a server in a Michelin Star restaurant or in a Five Star Hotel is required.

What languages are required for this position?

A good command of Spanish and English is required, and knowledge of other languages is an advantage.

What personal qualities are important for the Sommelier role?

The ability to understand guest needs, deliver superior customer service, effective communication skills, and the enthusiasm to contribute in a fast-paced environment with food and beverage dynamics are important qualities.

Is there an opportunity for growth within this role?

Yes, working in a prestigious hotel like Mandarin Oriental Ritz, Madrid provides opportunities for professional development and career advancement within the hospitality industry.

Do I need to have computer skills for this job?

Basic computer skills, including proficiency in MS Office, are preferred for the Sommelier position.

How can I apply for the Sommelier position at Restaurante Gastronico Deessa?

You can apply for the position by submitting your application through the official career page of the Mandarin Oriental Hotel Group or the specific job listing you found.

What is the working environment like at Mandarin Oriental Ritz, Madrid?

The working environment is dynamic and fast-paced, focusing on delivering exceptional service in a luxurious setting with a team of passionate colleagues.

Are there any specific tasks related to guest interaction?

Yes, the role involves greeting and seating guests, taking reservations, ensuring guest satisfaction, handling special requests, and bidding farewell to guests.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.