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  • Job
    Full-time
    Senior Level
  • Healthcare

AI generated summary

  • You must lead a team, manage relationships with emergency services, engage stakeholders, improve processes, and be familiar with incident plans; Welsh language skills are desirable.
  • You will lead and supervise staff, manage operational incidents, collaborate with emergency services, engage stakeholders, and ensure familiarity with incident plans and training requirements.

Requirements

  • Be responsible for the operational leadership and supervision of a defined group of staff.
  • Provide proactive and reactive operational leadership as a role model and commander (usually at the Operational level, though development at the Tactical level may be supported) at operational incidents, in line with the Civil Contingencies Act and as required to support the wider unscheduled care system.
  • Managing on-going relationships with other emergency services and local authorities to maintain collaborative working.
  • Engaging with key stakeholders, staff, managers and trade unions to optimise service delivery.
  • Managing stakeholder’s expectations and proactively creating opportunities to improve, change and streamline processes.
  • Ensuring you are personally up to date and fully conversant with the Trust’s major and serious incident plans, specific contingency plans and all relevant local and national training required by the role
  • The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Responsibilities

  • Be responsible for the operational leadership and supervision of a defined group of staff.
  • Provide proactive and reactive operational leadership as a role model and commander (usually at the Operational level, though development at the Tactical level may be supported) at operational incidents, in line with the Civil Contingencies Act and as required to support the wider unscheduled care system.
  • Managing on-going relationships with other emergency services and local authorities to maintain collaborative working.
  • Engaging with key stakeholders, staff, managers and trade unions to optimise service delivery.
  • Managing stakeholder’s expectations and proactively creating opportunities to improve, change and streamline processes.
  • Ensuring you are personally up to date and fully conversant with the Trust’s major and serious incident plans, specific contingency plans and all relevant local and national training required by the role.

FAQs

What does the SORT Operations Manager do?

The SORT Operations Manager is responsible for the operational leadership and supervision of a defined group of staff, supporting the Locality Manager to ensure the continuous provision of a safe and effective service.

What type of leadership is expected from the SORT Operations Manager?

The SORT Operations Manager is expected to provide proactive and reactive operational leadership, acting as a role model and commander during operational incidents in line with the Civil Contingencies Act.

Is the ability to speak Welsh required for this position?

The ability to speak Welsh is desirable, but both Welsh and/or English speakers are equally welcome to apply.

How does the SORT Operations Manager interact with other organizations?

The SORT Operations Manager is responsible for managing ongoing relationships with other emergency services and local authorities to maintain collaborative working.

What types of stakeholders will the SORT Operations Manager engage with?

The SORT Operations Manager will engage with key stakeholders, staff, managers, and trade unions to optimize service delivery and manage stakeholders' expectations.

Are there opportunities for professional development in this role?

Yes, the role may support development at the Tactical level and involves being up to date with major and serious incident plans, specific contingency plans, and relevant local and national training.

What is the Trust's commitment regarding diversity and inclusion?

The Trust seeks to create an environment where diversity is celebrated and inclusivity matters, encouraging applications from under-represented groups.

Who can I contact for further details or to arrange an informal visit regarding the position?

You can contact Gavin Davies, the Specialist Operations Locality Manager, at gavin.davies@wales.nhs.uk or by calling 01745532610.

Serving the population of Wales, providing emergency responses, pre-hospital and non-emergency patient transport.

Science & Healthcare
Industry
1001-5000
Employees
1998
Founded Year

Mission & Purpose

Welsh Ambulance Services NHS Trust provides emergency medical services across Wales, including ambulance, patient transport, and emergency care. Their ultimate mission is to deliver high-quality, responsive, and compassionate care to patients in need of urgent medical attention. Their purpose is to ensure timely and effective medical assistance, improving patient outcomes and enhancing the overall health and safety of the Welsh community.