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Spa Front Desk Agent - Full Time

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Omni Hotels & Resorts

17d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must have a high school diploma or GED, cash handling experience, flexibility for weekends, and strong organizational skills with attention to detail.
  • You will provide exceptional customer service, schedule appointments, handle inquiries and complaints, maintain records, process payments, support team efforts, and assist guests with spa services.

Requirements

  • High school diploma or general education degree (GED)
  • Experience with handling cash, experience in hospitality field
  • Flexibility with schedule with weekend work required
  • Good organizational skills and attention to detail required

Responsibilities

  • Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
  • Schedule lunches and scrub shifts at appropriate times throughout the day.
  • Verify that future lunch and scrub shifts are entered correctly.
  • Provide proactive and efficient customer service.
  • Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
  • Keep accurate records of guest correspondence.
  • Demonstrate extensive familiarization with resort features, policies and procedures.
  • Communicate efficiently and effectively with guests, members and associates.
  • Sell gift certificates to guests, members and associates.
  • Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates.
  • Work closely with spa group sales staff to accommodate group reservations.
  • Assist with room utilization with therapists.
  • Perform confirmation calls on a daily basis according to policy.
  • Accountability for cash banks, deposits, and all POS transactions and reports when working reception.
  • Assist in all areas of the spa when needed, TEAMWORK is a must.
  • Checking guests in and out of the spa when working reception. Use of Aspire Selling Technique.
  • Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures.

FAQs

What are the primary responsibilities of a Spa Front Desk Agent?

The primary responsibilities include answering phones, providing excellent customer service, scheduling treatments, handling guest inquiries and complaints, keeping accurate records, selling gift certificates, and assisting with group reservations.

What qualifications are required for this position?

A high school diploma or GED is required, along with experience in handling cash and in the hospitality field. Good organizational skills and attention to detail are also necessary, and flexibility with a schedule, including weekend work, is important.

What is the pay rate for the Spa Front Desk Agent position?

The pay rate for the Spa Front Desk Agent position is $22.50 per hour.

Is prior experience in hospitality necessary for this job?

Yes, experience in the hospitality field is required for this position.

Are there any physical demands associated with the Spa Front Desk Agent job?

Yes, the job requires sitting, using hands, reaching, talking, and hearing. Occasionally, the employee may need to stand, walk, climb, or lift up to 25 pounds.

Does the position require working weekends?

Yes, flexibility with the schedule and weekend work is required for this position.

What type of work environment can I expect at Omni La Costa Resort & Spa?

You can expect a dynamic and exciting work environment with comprehensive training and mentoring in a culture of respect, gratitude, and empowerment.

How does Omni Hotels & Resorts ensure equal opportunity employment?

Omni Hotels & Resorts is an equal opportunity employer and adheres to EEO regulations, providing the EEO is the Law poster and its supplement for employees.

Where can I apply for the Spa Front Desk Agent position?

You can apply for the position through the Omni Hotels & Resorts website or by sending an email to applicationassistance@omnihotels.com if you need special assistance during the application process.

Omni Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One"​ associate empowerment program.