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Spa Receptionist

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Marriott International

Dec 6

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • London

Requirements

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other ambassadors to ensure proper coverage and prompt guest service.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
  • Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
  • Build and use personal and professional resources to offer unique recommendations.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.

Responsibilities

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other ambassadors to ensure proper coverage and prompt guest service.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
  • Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
  • Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
  • Build and use personal and professional resources to offer unique recommendations.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.

FAQs

What is the job title for this position?

The job title is Spa Receptionist.

Where is the location of the job?

The job is located at St. Pancras Renaissance Hotel London, Euston Road, London, England, NW1 2AR.

What are the working hours for this position?

This is a full-time position.

Is this position management level or non-management?

This position is non-management.

What are the primary responsibilities of the Spa Receptionist?

The Spa Receptionist is responsible for assisting the Assistant Director of Spa/Head of Spa Operations in managing and supervising the reception, booking systems, and retail areas of the Spa.

What kind of knowledge is required for this role?

The Spa Receptionist should expand their knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.

Are there any perks available for this position?

Yes, perks include free access to the gym and spa, free meals at work, free uniform and dry-cleaning service, discounts, and many more benefits.

Is there a training and development program for employees?

Yes, there is a comprehensive Training and Development program available for employees.

Does the job require engaging with guests?

Yes, the Spa Receptionist is expected to engage with guests, addressing their service needs and providing information about the hotel and local area attractions.

What are the vacation days included in the employment package?

Employees receive 20 days of holiday, which increases with service.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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