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Spa Service Expert_SA (Spa Receptionist)

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Marriott International

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You need a relevant qualification in beauty therapy, 2+ years as a receptionist, strong communication skills, MS Office proficiency, problem-solving abilities, and a flexible schedule.
  • You will manage front desk operations, ensure guest satisfaction, maintain hygiene standards, process payments, oversee bookings, assist with marketing and stock management, and adhere to safety protocols.

Requirements

  • Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
  • At least 2 years` experience in a frontline similar role i.e Receptionist within a hospitality environment
  • Professional telephone, communication and email etiquette
  • People centric with a strong focus on the Guest experience
  • Well-groomed appearance as per company standards
  • Professional Disposition
  • Strong planning and administrative and organizing skills
  • Proficient in MS Office (Word, Excel, Outlook)
  • Working knowledge of Spa booking systems advantageous
  • Problem solving, decision making and conflict resolutions skills
  • Ability to work within a pressurized environment
  • Ability to use Initiative and be proactive and self-driven
  • Ability to work without supervision and within a team
  • Attention to detail pertaining to area of responsibility
  • Required to work rostered shifts and irregular hours as per operational requirements
  • Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
  • Enclose a latest photo of yourself

Responsibilities

  • Adherence to health and safety as well as COVID protocols within the work environment and at work stations
  • Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
  • Adherence to Spa opening and closing procedures
  • Ensure the front desk environment is kept neat and tidy at all times
  • Oversee arrival and departure of guests, and access control
  • Ensure that the standards of service excellence and guest satisfaction are maintained.
  • Maintain a float and make a deposit and accurate report of receipts daily
  • Control of cash and daily reconciliations
  • Effectively maintain the booking system
  • Assist with Stock checks as and when required
  • Report professional stock par levels timeously
  • Manage stock levels and administer utilization thereof
  • Liaison with housekeeping team with regards to Spa amenities as required
  • Initiate and place amenities orders as and when required
  • Complete required administrative tasks
  • Assist with efficient booking/upselling
  • Maintain a neat, clean and well-groomed appearance as per company standards
  • Maintain strict hygiene standards as set out by management
  • Ensure workstations are kept neat and tidy before and after treatments
  • Perform other duties as and when required

FAQs

What is the job title for this position?

The job title for this position is Spa Service Expert_SA (Spa Receptionist).

Where is the location of this job?

The job is located at The Westin Cape Town, Convention Square, Cape Town, South Africa.

Is this position full-time or part-time?

This position is full-time.

Is this position a management role?

No, this position is a non-management role.

What types of experiences does the spa offer?

The spa offers treatments that include therapeutic massages, cleansing facials, and invigorating body treatments aimed at restoring balance and well-being.

What are the main responsibilities of this role?

Responsibilities include managing the front desk, upselling spa services, maintaining cleanliness and organization, overseeing guest arrivals and departures, and ensuring excellent customer service.

What qualifications are required for this position?

A recognized qualification in Body, Skincare, and Beauty Therapy is advantageous, along with at least 2 years of experience in a similar frontline role.

Are there any specific skills required for the job?

Yes, required skills include professional communication, organizational abilities, proficiency in MS Office, problem-solving skills, and the ability to work under pressure.

What kind of work schedule should candidates expect?

Candidates should expect flexible working hours, including shifts during weekends and public holidays, as per operational requirements.

What benefits are offered with this position?

Benefits include a market-related salary, learning and development opportunities, discounts, medical aid, provident fund benefits, and an employee well-being program.

Is a photo required with the application?

Yes, candidates are required to enclose a latest photo of themselves with their application.

Does Marriott International have a non-discrimination policy?

Yes, Marriott International is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.