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Spa Therapist at Waldorf Astoria Dubai International Financial Centre

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Hilton

14d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Healthcare
  • Dubai

AI generated summary

  • You should have strong English communication skills, the ability to interpret safety documents, problem-solving skills, and at least 1 year of spa therapist experience in luxury hospitality.
  • You will provide exceptional guest service, manage appointments, maintain cleanliness, assist operations, explain services, stock amenities, and ensure a welcoming environment in the spa.

Requirements

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to read, write, speak and understand the English language to effectively communicate with guests
  • Ability to deal with problems involving several concrete variables in standardized situations
  • At least 1 year experience as spa therapist in luxury hospitality industry

Responsibilities

  • Attending Hilton Trainings and monthly departmental meetings as required
  • To ensure high standards of cleanliness in the department
  • To report any maintenance issues to the Spa Manager
  • Assist in all areas of the operations as requested by Spa Manager
  • To be fully aware of current and future services offered by the hotel
  • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
  • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Manager
  • Accurately explain spa treatment menu and packages to guests
  • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
  • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
  • Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
  • To ensure audio-visual equipment is well maintained and in perfect condition
  • To ensure high standards of cleanliness in the department
  • Provides courteous and efficient guest service from point of arrival through check out
  • Orient the guests through our Fitness facility, greets guests and provides the true Waldorf service

FAQs

What are the main responsibilities of a Spa Therapist at Waldorf Astoria Dubai International Financial Centre?

The main responsibilities include providing professional treatments and services to guests, ensuring high standards of cleanliness, managing guest appointments, and maintaining overall guest satisfaction throughout their spa experience.

What qualifications are required for this position?

At least 1 year of experience as a spa therapist in the luxury hospitality industry is required, along with the ability to read, write, speak, and understand English effectively.

Is prior training required before starting this job?

Yes, attending Hilton trainings and monthly departmental meetings as required is part of the job for ongoing training and development.

How does the Spa Therapist ensure guest satisfaction?

A Spa Therapist ensures guest satisfaction by providing courteous and efficient service, accurately explaining treatment menus, and maintaining high standards of cleanliness and service quality.

What is the work environment like for a Spa Therapist at Waldorf Astoria?

The work environment is luxurious and focused on guest service, requiring attention to detail, teamwork, and commitment to maintaining the Waldorf standards throughout the spa facilities.

Are Spa Therapists responsible for managing appointments?

Yes, Spa Therapists are responsible for booking, changing, and cancelling appointments, as well as providing upselling of retail products.

Is there a focus on cleanliness in the role of a Spa Therapist?

Absolutely, maintaining high standards of cleanliness in the department and ensuring all areas, including locker rooms and lounges, are well-kept is crucial.

Can I expect to interact with guests frequently in this role?

Yes, frequent interaction with guests is essential, as you will greet them, orient them through facilities, and provide personalized services throughout their visit.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay