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SPAR Customer Team Member

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AF Blakemore & Son Ltd

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have retail experience, attention to detail, understanding of legislative responsibilities, and a keen, enthusiastic team spirit. Cash handling experience is a plus.
  • You will greet customers, assist with inquiries, process purchases, upsell products, manage stock, maintain store cleanliness, and complete assigned tasks while adhering to company policies.

Requirements

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

Responsibilities

  • Customer Service:
  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service to the Holmewood community.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  • Store Operations:
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all company policies and procedures and processes.

FAQs

What are the working hours for the SPAR Customer Team Member position?

The position offers a minimum of 16 hours per week with various shifts available between 6:00 am and 11:00 pm, including some weekends.

Is previous experience required for the Customer Team Member role?

Previous experience in a similar role and/or industry is preferred, but not essential.

What type of training will I receive?

You will receive outstanding training and development to help you gain hands-on experience in a high-volume, fast-paced convenience store.

Are there any benefits associated with this job?

Yes, benefits include a generous staff discount, holiday pay in excess of statutory entitlements, wellbeing support, a pension scheme, life insurance, and more.

Is there an opportunity for career advancement?

Yes, there is a proactive promotion of internal candidates, providing opportunities for career advancement.

What is the nature of the work environment?

The work environment is described as highly supportive and multi-diverse, with a commitment to creating a fair and inclusive workplace.

Are there any specific tasks the Customer Team Member will be responsible for?

Yes, tasks include greeting customers, processing purchases, stocking shelves, completing additional assigned tasks, and ensuring a clean and organised sales floor.

What should I do if I have a disability?

As a Disability Confident Committed employer, we offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Can I access my payslips easily?

Yes, you will have 24/7 access to your payslips and rotas via the HR/Payroll portal.

What is the policy regarding cash handling experience?

Previous cash handling experience is preferred but not essential for this role.

AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.