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SPAR Customer Team Member

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AF Blakemore & Son Ltd

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You should have retail experience, attention to detail, understand legislative responsibilities, and be enthusiastic in teamwork and cash handling, with a focus on customer service.
  • You will greet customers, assist with inquiries, process purchases, upsell products, manage stock, maintain store cleanliness, and complete assigned tasks while adhering to company policies.

Requirements

  • Previous experience in a similar role and/or industry is preferred
  • Reliably follows instructions and procedures with excellent attention to detail
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward
  • Experience of using a ‘Challenge 25’ policy desirable
  • Keen and enthusiastic approach to working both in a team and independently
  • Previous cash handling experience is preferred but not essential

Responsibilities

  • Customer Service:
  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding the items they need.
  • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  • Store Operations:
  • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
  • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
  • Adhering to all SPAR / AF Blakemore company policies, procedures and processes.

FAQs

What are the working hours for the SPAR Customer Team Member position?

The shifts available are from 4pm to 11pm on Wednesday and Sunday, with a minimum of 14 hours per week, and possibly more hours when the store needs.

Is previous experience required for this role?

Previous experience in a similar role and/or industry is preferred, but not essential.

What customer service responsibilities will I have?

You will be responsible for greeting customers, answering inquiries, processing purchases efficiently, and upselling products.

What kind of tasks will I be expected to perform in store operations?

You will work with stock, check deliveries, maintain the sales floor, rotate stock, and complete assigned tasks such as date checking and promotional displays.

Are there any benefits associated with this job?

Yes, benefits include holidays, maternity and paternity leave, training and development, generous staff discounts, paid breaks, and access to a pension scheme.

What is the policy regarding breaks during shifts?

Paid breaks are provided during your shifts.

Do I need to be over a certain age to apply?

Yes, applicants must be at least 18 years old to apply for the SPAR Customer Team Member position.

Is there support for employees' wellbeing?

Yes, there is wellbeing support available, including access to emotional support, counselling, and legal and financial advice.

Does the company have an inclusive hiring policy?

Yes, as a Disability Confident Committed employer, we are dedicated to creating a fair, inclusive workplace and offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Can I access my payslips and rotas?

Yes, you will have 24/7 access to your payslips and rotas via the HR/Payroll portal.

AF Blakemore & Son Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.