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SPAR Duty Manager

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Peterborough

AI generated summary

  • You need prior management experience in food retail, strong communication skills, decision-making ability, a focus on customer service, teamwork, and a commitment to personal development.
  • You will manage store operations, support and coach the team, ensure safety and security, handle cash tasks, and promote community engagement while delivering exceptional customer service.

Requirements

  • Previous management or supervisor experience within a food retail or similar fast-paced operation
  • Committed to achieving and sustaining exceptional customer service standards
  • Able to plan, organise and prioritise effectively
  • Ability to communicate and influence at all levels
  • Able to take appropriate action and make decisions
  • Committed to promoting collaborative working
  • Enthusiastic and flexible with a positive attitude
  • Committed to developing own skills and apply learning to improve own performance

Responsibilities

  • Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
  • Assisting the Store Manager to deliver all store operations, objectives and KPI’s
  • Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
  • Carrying out performance management/absence management as appropriate
  • Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
  • Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
  • Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
  • Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Hampton
  • Adhering to all company policies and procedures and processes

FAQs

What is the salary for the SPAR Duty Manager position?

The salary for the SPAR Duty Manager position is £12.50 per hour, plus a bonus opportunity.

How many hours per week is this role?

The role has a minimum of 24 hours per week, with the possibility of more hours depending on store needs.

Is training provided for new employees?

Yes, employment is contingent on Post Office training, which will be provided.

What are the main responsibilities of the Duty Manager?

The main responsibilities include supporting the Store Manager in daily operations, managing and coaching colleagues, ensuring customer service excellence, and overseeing store safety and security during shifts.

What skills are required for the Duty Manager position?

Required skills include previous management or supervisory experience in food retail, excellent customer service commitment, effective communication, decision-making abilities, and a positive attitude.

Are there opportunities for career development?

Yes, there are outstanding training and development opportunities, allowing employees to develop skills and capabilities in a supportive environment.

What benefits are offered to Duty Managers?

Benefits include holiday and parental leave above statutory entitlements, a cycle to work scheme, staff discounts, wellbeing support, pension schemes, and more.

Is there a policy to accommodate individuals with disabilities?

Yes, as a Disability Confident Committed employer, we are dedicated to creating an inclusive workplace and offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum role criteria.

What kind of work environment can I expect as a Duty Manager?

You can expect a dynamic and fast-paced work environment that prioritizes exceptional customer experience and community engagement.

Will I have a role in community engagement?

Yes, Duty Managers are expected to work with colleagues to promote the store and engage with the local community of Hampton.

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

With more than 100 years of heritage and a trading area that spans across England and Wales, A.F. Blakemore & Son Ltd is one of the UK’s most successful family owned companies. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people and has a turnover circa £1.1 billion. Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, wholesale distribution, food service, logistics, specialist foods and shop fitting divisions. As one of the largest divisions of SPAR UK, A.F. Blakemore owns 280 SPAR stores and serves more than 1,000 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK. A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves. Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.