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Specialist

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Legal
  • Adelaide

AI generated summary

  • You should have workers compensation claims experience, strong negotiation skills, excellent communication, customer focus, time management, MS Office proficiency, and a results-driven mindset.
  • You will provide excellent customer service, prepare for SAET conferences, manage complex disputes, liaise for information, communicate outcomes, and ensure compliance with relevant regulations.

Requirements

  • Prior workers compensation claims and/or dispute management highly desirable
  • Experience in working in a reasonably autonomous environment where you have had to influence/negotiate win/win outcomes.
  • Excellent communication and interpersonal skills with a range of stakeholders
  • Exceptional customer focus
  • High level of time management and organisational skills
  • Advanced user of Microsoft Office programs
  • Self-motivated and results focused

Responsibilities

  • Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;
  • Undertake tasks associated with the preparation of SAET conferences
  • Appropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme;
  • Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
  • Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
  • Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.

FAQs

What is the role of a Dispute Resolution Officer at Gallagher?

The Dispute Resolution Officer (DRO) is responsible for delivering professional and customer-focused workers compensation claims service for SA clients, emphasizing quick and efficient decision-making to resolve disputes fairly.

What skills are required for this position?

Candidates should have prior workers compensation claims and/or dispute management experience, excellent communication and interpersonal skills, exceptional customer focus, strong time management and organizational skills, and should be an advanced user of Microsoft Office programs.

What benefits does Gallagher offer to employees?

Gallagher offers a range of benefits including discounted insurance, flexible and hybrid working arrangements, novated leasing opportunities, paid volunteer days, health insurance discounts, employee stock purchase programs, and much more.

Is there an opportunity for professional development?

Yes, Gallagher provides exciting career opportunities and encourages employees to build their careers within various divisions.

Are there any specific diversity and inclusion commitments at Gallagher?

Yes, Gallagher values inclusion and diversity as a core part of its business and actively embraces diverse identities, experiences, and talents to better serve clients and communities.

How many weeks of annual leave do employees receive?

Employees receive 4 weeks of annual leave plus the option to purchase up to 2 additional weeks of Lifestyle Leave.

Does Gallagher support mental health and well-being initiatives?

Yes, Gallagher offers mental health and wellbeing support for employees and their immediate family members.

Can I apply for this position if I am not based in Australia?

No, you must have the right to live and work in Australia to apply for this position.

Are agency applicants considered for this position?

No, agency applicants will not be considered for this position.

What is the work culture like at Gallagher?

Gallagher promotes a friendly, comfortable working environment that emphasizes work-life balance and shared values, fostering a culture focused on excellence.

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.