FAQs
What is the job title for this position?
The job title is Dispute Resolution Officer (DRO).
What is the main responsibility of the Dispute Resolution Officer?
The main responsibility is to deliver professional and customer-focused workers' compensation claims service, with an emphasis on quick and efficient decision-making to resolve disputes expeditiously and fairly.
Is prior experience in workers' compensation claims required?
While prior workers' compensation claims and/or dispute management experience is highly desirable, it is not explicitly required.
What skills are essential for this role?
Essential skills include excellent communication and interpersonal skills, exceptional customer focus, high levels of time management and organizational skills, and advanced proficiency in Microsoft Office programs.
Are there any specific compliance requirements for this role?
Yes, the role requires maintaining compliance with relevant Acts and RTWSA Instructions to Claims Agents.
What type of work environment does Gallagher offer?
Gallagher offers a friendly and comfortable working environment that supports a work-life balance.
What benefits are offered to employees?
Benefits include discounted insurance, flexible and hybrid working options, novated leasing, health insurance discounts, paid volunteer days, and additional lifestyle leave, among others.
Is this position open to international applicants?
No, to be considered for this opportunity, applicants must have the right to live and work in Australia.
Does Gallagher support diversity in the workplace?
Yes, Gallagher values inclusion and diversity and encourages applicants from various backgrounds, including Indigenous Australians.
What are the opportunities for professional development in this role?
Gallagher offers exciting career opportunities and encourages employees to develop their skills and advance their careers within the company.
How can interested candidates apply for this position?
Interested candidates can click on "Apply for this Job" and must have the right to live and work in Australia when applying.