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Specialist

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Legal
  • Adelaide

AI generated summary

  • You should have workers compensation experience, strong negotiation skills, excellent communication abilities, exceptional customer focus, time management expertise, and advanced Microsoft Office skills.
  • You will provide customer service, prepare for SAET conferences, distinguish matter complexities, liaise on disputes, communicate outcomes, and ensure compliance with relevant regulations.

Requirements

  • Prior workers compensation claims and/or dispute management highly desirable
  • Experience in working in a reasonably autonomous environment where you have had to influence/negotiate win/win outcomes.
  • Excellent communication and interpersonal skills with a range of stakeholders
  • Exceptional customer focus
  • High level of time management and organisational skills
  • Advanced user of Microsoft Office programs
  • Self-motivated and results focused

Responsibilities

  • Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;
  • Undertake tasks associated with the preparation of SAET conferences
  • Appropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme;
  • Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
  • Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
  • Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.

FAQs

What is the job title for this position?

The job title is Dispute Resolution Officer (DRO).

What is the main responsibility of the Dispute Resolution Officer?

The main responsibility is to deliver professional and customer-focused workers' compensation claims service, with an emphasis on quick and efficient decision-making to resolve disputes expeditiously and fairly.

Is prior experience in workers' compensation claims required?

While prior workers' compensation claims and/or dispute management experience is highly desirable, it is not explicitly required.

What skills are essential for this role?

Essential skills include excellent communication and interpersonal skills, exceptional customer focus, high levels of time management and organizational skills, and advanced proficiency in Microsoft Office programs.

Are there any specific compliance requirements for this role?

Yes, the role requires maintaining compliance with relevant Acts and RTWSA Instructions to Claims Agents.

What type of work environment does Gallagher offer?

Gallagher offers a friendly and comfortable working environment that supports a work-life balance.

What benefits are offered to employees?

Benefits include discounted insurance, flexible and hybrid working options, novated leasing, health insurance discounts, paid volunteer days, and additional lifestyle leave, among others.

Is this position open to international applicants?

No, to be considered for this opportunity, applicants must have the right to live and work in Australia.

Does Gallagher support diversity in the workplace?

Yes, Gallagher values inclusion and diversity and encourages applicants from various backgrounds, including Indigenous Australians.

What are the opportunities for professional development in this role?

Gallagher offers exciting career opportunities and encourages employees to develop their skills and advance their careers within the company.

How can interested candidates apply for this position?

Interested candidates can click on "Apply for this Job" and must have the right to live and work in Australia when applying.

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.