FAQs
What is the primary purpose of the Specialist-Customer Experience role?
The primary purpose of the Specialist-Customer Experience role is to support fabricators in executing customer orders on time, ensuring maximum customer satisfaction, and conducting quality checks at different stages of fabrication and installation.
What kind of training will the Specialist-Customer Experience be involved in?
The Specialist-Customer Experience will assist in carrying out fabrication and installation training at fabricators' locations and demonstrate various processes involved with window fabrication and installation.
How does the Specialist-Customer Experience ensure product quality?
The Specialist-Customer Experience ensures product quality by conducting quality assessments throughout the manufacturing process and at installation sites, particularly where issues are observed or reported.
Will the Specialist-Customer Experience be responsible for documenting quality issues?
Yes, the Specialist-Customer Experience will be responsible for collating learnings of quality issues at sites and creating reports to share with the reporting manager, along with insights into the performance of trainees.
What support is provided to fabricators for order execution?
The Specialist-Customer Experience will support fabricators to ensure that all orders are executed on time and in accordance with Eternia standards.
Is there a focus on skill development in this role?
Yes, there is a significant focus on building the capacity of the fabricators' workforce through skill training and assessing the quality of that training.
What level of interaction will this role have with fabricators?
This role will involve direct interaction with fabricators, providing support, training, and quality assessments at their locations to ensure proper execution of customer orders.
What type of reports will the Specialist-Customer Experience be required to create?
The Specialist-Customer Experience will be required to create reports on quality assessments and the performance of trainees, sharing these insights with the reporting manager.