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Specialist - Customer Onboarding

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Cencora

4d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Conshohocken
    Remote

AI generated summary

  • You need a bachelor’s degree or equivalent experience, 3+ years in relevant fields, strong customer focus, relationship-building skills, and proficiency in Microsoft Office.
  • You will manage customer onboarding from kick-off to post-implementation, conduct training, ensure documentation, communicate updates, track milestones, and analyze feedback for process improvement.

Requirements

  • Requires experience in fields such as business administration, sales, marketing, RFID Technology or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience
  • A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups
  • Candidates must have the ability to complete work with minimal oversight
  • Strong customer focus and ability to partner with various internal groups, including senior leaders and front office
  • Ability to successfully influence many different groups and individuals to deliver high quality and timely results
  • Ability to directly address conflicts and escalate issues where appropriate
  • Excellent analytical, problem solving, and time management skills
  • Proven organization and prioritization skills
  • Strong written and verbal communication skills
  • Results driven, with strong attention to detail
  • Adaptable, flexible and willing to work in a dynamic environment
  • Comfortable working with a team and individually to deliver results
  • Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel, and PowerPoint
  • Demonstrated ability to build and interpret reports and graph/statistics desired
  • Ability to create trust and confidence quickly; presents a positive and professional image
  • High energy, positive attitude, team player

Responsibilities

  • Contributes to the development, documentation, and implementation of a standardized onboarding approach from contract execution to post implementation analysis for Medication Tray and other products as assigned
  • Facilitates new customer onboardings (onsite and/or remote) by collaborating cross-functionally with internal and external counterparties, including but not limited to various Operations teams and our external customers
  • Establishes onboarding timelines, conducts customer kickoff calls, manages timelines and expectations, conducts system and hardware training and configuration
  • Understands the different customer account structures and legal documentation required to establish new accounts
  • Utilizes mechanisms (ie. survey) to capture and document customer requirements with a systematic, streamlined methodology
  • Ensures all necessary account documentation is received and validated in a timely manner
  • Communicates updates to the Cencora business pipeline (ie. Onboarding Dashboard) of pending account Go-Lives to all levels of the company and customer participants in technical and pos go-live support at customer locations or remote
  • Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met
  • Resolves issues through coordination with various teams, including senior level executives
  • Ensures completion of all internal deliverables prior to account go live (via the Onboarding Dashboard utilized to streamline the overall process.)
  • Conducts periodic post onboarding reviews via surveys; analyzes results and makes recommendations in accordance with findings.
  • Identifies opportunities for improvement within the onboarding process
  • Participates in strategic initiatives that will continue to enhance and further streamline the onboarding process
  • Performs related duties as assigned

FAQs

What is the primary responsibility of the Customer Onboarding Specialist at Cencora?

The primary responsibility of the Customer Onboarding Specialist is to ensure a positive customer experience during the onboarding process, which includes managing the onboarding from contract execution to post-implementation analysis.

What qualifications are required for this position?

The position requires a minimum of a bachelor’s degree in fields such as business administration, sales, marketing, or RFID Technology, along with at least three years of equivalent experience.

What skills are essential for success in this role?

Essential skills include strong interpersonal skills, a commitment to customer service, excellent analytical and problem-solving abilities, organizational and prioritization skills, and proficiency in Microsoft applications.

How will the Customer Onboarding Specialist communicate updates during the onboarding process?

They will communicate updates through the Cencora business pipeline and the Onboarding Dashboard, keeping all company levels and customer participants informed of pending account Go-Lives.

Is there an opportunity for career development within Cencora?

Yes, Cencora offers various training programs, professional development resources, mentorship opportunities, and employee resource groups to promote personal growth.

What kind of working environment can one expect in this role?

The role requires adaptability and flexibility, as it involves working in a dynamic environment both independently and as part of a team.

What benefits does Cencora provide to its employees?

Cencora provides a comprehensive suite of benefits including medical, dental, and vision care, support for working families, training programs, and wellness resources.

How does Cencora ensure a positive onboarding experience for customers?

The Onboarding Specialist captures customer requirements systematically, establishes timelines, provides training, and conducts post-onboarding reviews to ensure customer satisfaction.

What is the salary range for the Customer Onboarding Specialist position?

The salary range for this position is between $56,500 and $83,270, reflecting a national average that may vary based on locale.

Does Cencora provide equal employment opportunities?

Yes, Cencora is committed to providing equal employment opportunities and prohibits discrimination based on various protected characteristics.

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Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.