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Specialist, Human Resources - Bilingual

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Quezon City
  • 14d left

AI generated summary

  • You need 2+ years in HR Ops or Talent Acquisition, strong attention to detail, organization, time management, and systems proficiency. Bilingual skills and Workday experience are a plus.
  • You will support HR inquiries globally, manage the Ticketing system, prioritize requests, and deliver accurate, timely responses to enhance employee experience.

Requirements

  • At least two years of experience in HR Operations or Talent Acquisition Administration. Experience of working across multiple countries and regions will be an added advantage.
  • Focused on delivering in an administrative function with the highest level of attention to detail, quality, integrity, and sense of urgency. Providing responses to HR tickets with accuracy and urgency
  • Proven organizational and prioritization skills with the confidence to follow up and follow through. You must have impeccable time management skills and be able to manage multiple activities at a given time.
  • Comfortable navigating through systems and technology with at least intermediate skills in Microsoft Office suite. Proficiency and interest in generating and putting together reports will be an advantage. Experience in Workday is an added advantage
  • Competent and thrives in a highly matrixed environment and embraces coaching culture.
  • Demonstrates maturity of thinking, proven analytical, and problem-solving skills.
  • Willingness to work in shifts.
  • Spanish written skills will be an added advantage.

Responsibilities

  • Act as first line support to general Human Resources inquiries from employees across different regions and countries,
  • Manage the Ticketing system (Service Now), prioritizing inquiries and providing consistent responses to employees within defined timelines
  • Provide accurate and timely responses to inquiries from employees globally with an aim to enhance employee experience.

FAQs

What is the primary role of a Human Resources Specialist at Western Union?

The primary role of a Human Resources Specialist is to provide first-line support to employees across 53 countries, addressing general HR inquiries and managing special projects.

Is this position bilingual?

Yes, proficiency in Spanish written skills is considered an added advantage for this position.

What are the expected hours of work for this role?

This role may require willingness to work in shifts.

What experience is required for this position?

Candidates should have at least two years of experience in HR Operations or Talent Acquisition Administration, with experience across multiple countries and regions as an added advantage.

What systems or technology skills are required?

Candidates should be comfortable navigating systems and technology, with at least intermediate skills in the Microsoft Office suite. Proficiency in generating reports and experience in Workday is also an advantage.

What type of benefits does Western Union offer for this role?

Benefits include paid sick leave and vacation leave, health card coverage with unlimited dependents, performance bonuses, and a hybrid working arrangement.

What does the hybrid working arrangement entail?

The hybrid working arrangement allows employees to work from home and the office, with the expectation to work from the office at least 70% of their working days per month.

Does Western Union have a commitment to diversity and inclusion?

Yes, Western Union is passionate about diversity and is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives.

How does Western Union support employee development?

Western Union provides access to best-in-class development platforms and opportunities to learn new skills and build a career.

When does this job posting close?

The estimated job posting end date is February 21, 2025, but it may be updated if the deadline is extended or the role is filled.

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.