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Specialista Esperienza Cliente (Part-time) - Categorie Protette (art. 1 Legge 68/99)

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Tesla

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Milan

AI generated summary

  • You should have excellent interpersonal skills, product knowledge, strong organizational abilities, flexibility for evening/weekend shifts, and a passion for sustainable energy.
  • You will welcome customers, provide exceptional service, manage data accuracy, and collaborate with sales teams while maintaining a positive attitude to enhance the customer experience.

Requirements

  • Avere eccellenti competenze relazionali con una naturale capacità di stabilire relazioni e interagire con i clienti.
  • Avere una profonda conoscenza dei prodotti Tesla, inclusi veicoli, pannelli solari e soluzioni di stoccaggio energetico.
  • Avere la capacità di comunicare informazioni in modo facile da comprendere.
  • Avere un comprovato track record nell'offrire eccellenti esperienze ai clienti.
  • Avere forti competenze organizzative, con la capacità di gestire molteplici priorità in un ambiente ad alto ritmo.
  • Essere flessibili e disponibili a lavorare nei fine settimana e di sera, secondo necessità.
  • Essere appassionati della missione di Tesla di accelerare la transizione globale verso l'energia sostenibile.
  • Iscrizione alle liste di collocamento mirato (articolo 1 legge 68/99)

Responsibilities

  • Accogliere e dare il benvenuto alla clientela che visita il punto vendita o partecipa ad eventi in modo da identificare potenziali opportunitá, creando una base di potenziali clienti attraverso l’interazione e la raccolta di dati
  • Fornire un servizio clienti eccezionale, comprendendo le esigenze dei clienti, rispondendo alle loro domande ed obiezioni, nonché proponendo l‘acquisto a potenziali contatti durante l'esperienza di test drive, garantendo un'esperienza positiva e memorabile
  • Eseguire strategie di successo per l‘acquisizione di contatti durante gli eventi, garantendo il massimo coinvolgimento e l‘opportunità di tradurre i contatti in clienti
  • Gestire e organizzare in modo efficiente i dati relativi ai contatti acquisiti, mantenendo l'accuratezza e la completezza nei sistemi CRM. Aggiornare regolarmente i profili dei clienti con le informazioni pertinenti ottenute durante le interazioni
  • Creare valore per i clienti, comprendendo le loro esigenze, presentando i nostri veicoli e comunicando in modo efficace la proposta di valore per favorire le vendite
  • Collaborare con i team vendite ed altri dipartimenti competenti per allineare le strategie, condividere approfondimenti e contribuire al miglioramento complessivo nella creazione di opportunitá di vendita, nei processi di vendita e nella proposta di valore legata al prodotto
  • Mantenere sempre un atteggiamento positivo e professionale, fornendo un'eccellente esperienza al cliente che riflette i valori di Tesla

FAQs

What are the main responsibilities of a Specialista Esperienza Cliente?

The main responsibilities include welcoming customers, providing exceptional customer service, acquiring potential leads during events, managing customer data in CRM systems, presenting Tesla's products effectively, collaborating with sales teams, and maintaining a positive and professional attitude.

What qualifications are required for this position?

Candidates should have excellent interpersonal skills, a deep knowledge of Tesla products, the ability to communicate information clearly, a proven track record in customer experience, strong organizational skills, flexibility to work weekends or evenings, and a passion for Tesla's mission. Additionally, enrollment in the targeted placement lists (art. 1 Legge 68/99) is required.

Is this position part-time or full-time?

This position is part-time.

Does Tesla provide accommodations for individuals with disabilities during the interview process?

Yes, Tesla is committed to providing reasonable accommodations for individuals with disabilities. Candidates can inform their recruiter if accommodations are needed.

What qualities are desirable for a candidate applying for this role?

Desirable qualities include strong relationship-building skills, a deep understanding of Tesla's products, effective communication abilities, a history of providing excellent customer experiences, strong organizational skills, and a flexible availability.

Are there opportunities for career advancement in this role?

While the job listing does not specify, Tesla generally encourages career growth and development within the company, so there may be opportunities for advancement based on performance and available positions.

What type of environment will I be working in?

You will be working in a dynamic and fast-paced environment, collaborating with a cohesive team focused on sales and deliveries.

Do I need to have prior sales experience for this job?

While prior sales experience is not explicitly mentioned, having a proven track record of delivering excellent customer experiences is important, which may include sales experience.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.