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Specialty ASM

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Pineville

AI generated summary

  • You need 5 years managing sales associates, 3 years in retail, a related bachelor's degree, retail product knowledge, and proficiency in Microsoft Office. Must lift 25 lbs and work flexible hours.
  • You will manage customer flow, ensure stock readiness, lead safety practices, drive sales and operational efficiency, and collaborate with leadership to enhance customer satisfaction.

Requirements

  • Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
  • 2 years of experience leading associates in a retail environment.
  • 3 years of experience working in a fast-paced, cross-functional work environment.
  • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • 1 year of experience directly managing sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • Bachelor's degree in related field.
  • 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
  • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
  • If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

  • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
  • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
  • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
  • The Specialty Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.
  • The Specialty Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
  • At times, the Specialty Assistant Store Manager is expected to provide full leadership over the store.
  • The Specialty Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
  • Role-specific assignments and priorities will be tailored to specialty areas such as cabinets, appliances, etc.
  • Furthermore, this individual may be asked to rotate through Merchandising and Operations assignments for the purpose of cross-training and development.
  • Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

FAQs

What are the primary responsibilities of a Specialty Assistant Store Manager at Lowe's?

The primary responsibilities include anticipating customer flow, planning for sales spikes, conducting safety walks, monitoring equipment use, coaching associates on safe practices, achieving sales and margin goals, and ensuring exceptional customer service in a clean and well-stocked store.

What is the expected work schedule for this position?

The position is generally scheduled for 48 hours a week, with the possibility of more hours based on business needs. Flexibility is required for morning, afternoon, and evening availability any day of the week.

What are the physical requirements for this role?

The physical requirements include the ability to perform tasks that may involve prolonged standing, sitting, and other activities, as well as the ability to lift a minimum of 25 pounds without assistance, and potentially more with or without assistance.

What qualifications are needed to apply for this position?

A minimum of 2 years of experience leading associates in a retail environment, 3 years in a fast-paced work setting, 1 year managing daily store operations, and experience directly managing sales associates. Proficiency in Microsoft Office Suite and the ability to obtain any necessary sales-related licensure is also required.

Are there preferred qualifications that could enhance my application?

Yes, preferred qualifications include a bachelor's degree in a related field, 5 years of experience managing a sales team, 3 years performing manager-on-duty responsibilities, experience in the home improvement retail sector, and broad knowledge of various product categories.

Is there a licensing requirement for this position?

Yes, if the state or local municipality requires a salesperson license, you must be licensed or pass the necessary licensing exam within sixty (60) days of starting employment.

Does this position involve travel?

The role does not require regular travel; however, occasional travel may be necessary for meetings, training, or to support neighboring stores.

What kind of training is provided for this position?

Training may involve cross-training and development through rotations in various operational and merchandising assignments to enhance skill sets and support the overall function of the store.

Does Lowe's offer benefits for this position?

Yes, Lowe's offers a range of benefit programs, and eligibility details can be found at [Lowe's Benefits Page](https://talent.lowes.com/us/en/benefits).

Is Lowe's an equal opportunity employer?

Yes, Lowe's is an equal opportunity employer and administers all personnel practices without regard to any protected categories under federal, state, or local law.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.