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Sr Account Manager

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dentsu

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • New Delhi
  • Quick Apply

AI generated summary

  • You must exceed client expectations, navigate obstacles, manage relationships, produce reports, ensure compliance, understand revenue models, support project delivery, and gather market intelligence.
  • You will manage client relationships, resolve issues, oversee financial reporting, ensure operational compliance, and identify revenue opportunities while collaborating with internal teams and supporting project delivery.

Requirements

  • Strive to exceed client expectations and maintain strong and trusted relationships internally and externally.
  • Proactively identify potential obstacles internally and externally and navigate the organization to address and resolve issues.
  • Establish strong working relationships with internal teams and client leadership team, fostering a collaborative, energized internal account team.
  • Produce and interpret project and financial reports for internal and external reference/communication.
  • Ensure compliance with operational processes and demonstrate growing understanding and implementation of internal processes. Manage weekly revenue forecasts/opportunities.
  • Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to support finance and forecast accuracy. Manage monthly invoices and payment follow-ups to minimize the days outstanding.
  • Partners with sub-practice Project Managers/Project Leads to understand timeliness and provide delivery of quality of client deliverables, reports, change requests and proposals.
  • Support Sr Account leads to manage the Salesforce account review plan, account map and account health updated monthly.
  • Ability to listen to client needs through probing, identify potential selling / revenue opportunities and escalating to Sr Account Director (or CP).
  • Manage SOW renewals /change orders with the client and Merkle legal teams.
  • Support account management team in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle.
  • Develop a working knowledge of Merkle GTM (Go To Market) strategies.

Responsibilities

  • Strive to exceed client expectations and maintain strong and trusted relationships internally and externally. Work with client account team to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts
  • Proactively identify potential obstacles internally and externally and navigate the organization to address and resolve issues
  • Establish strong working relationships with internal teams and client leadership team, fostering a collaborative, energized internal account team
  • Produce and interpret project and financial reports for internal and external reference/communication
  • Ensure compliance with operational processes and demonstrate growing understanding and implementation of internal processes. Manage weekly revenue forecasts/opportunities.
  • Develop comprehensive understanding of revenue recognition models and contractual billing/invoicing types to support finance and forecast accuracy. Manage monthly invoices and payment follow-ups to minimize the days outstanding
  • Partners with sub-practice Project Managers/Project Leads to understand timeliness and provide delivery of quality of client deliverables, reports, change requests and proposals
  • Support Sr Account leads to manage the Salesforce account review plan, account map and account health updated monthly
  • Ability to listen to client needs through probing, identify potential selling / revenue opportunities and escalating to Sr Account Director (or CP)
  • Manage SOW renewals /change orders with the client and Merkle legal teams
  • Support account management team in researching and gathering market intelligence, strategic analysis, and proposition development to increase business opportunities for Merkle
  • Develop a working knowledge of Merkle GTM (Go To Market) strategies

FAQs

What is the primary responsibility of a Sr Account Manager at Merkle?

The primary responsibility is to exceed client expectations, maintain strong relationships, and drive revenue growth within accounts.

Where is this position located?

This position is located in New Delhi.

What are the key tasks involved in account management for this role?

Key tasks include managing client relationships, producing financial reports, ensuring compliance with operational processes, and supporting project management teams.

Is experience with Salesforce required for this position?

Yes, proficiency in managing Salesforce account review plans and account health updates is required.

How important is client communication in this role?

Client communication is crucial; the Sr Account Manager must identify client needs, manage SOW renewals, and communicate effectively with both clients and internal teams.

What type of contract is offered for this position?

This position offers a permanent contract.

What skills are essential for this role?

Essential skills include strong relationship management, proactive problem-solving, financial acumen, and the ability to develop market intelligence and strategic analysis.

Will the Sr Account Manager be required to work directly with legal teams?

Yes, the role entails managing SOW renewals and change orders in collaboration with the Merkle legal team.

What is the work schedule for this position?

The position is full-time, and the specific work schedule may vary based on client needs and project requirements.

How does this role contribute to the growth of the company?

This role contributes to the company's growth by identifying revenue opportunities, managing client relationships, and supporting the account management team in strategic initiatives.

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dentsu

Marketing & Advertising
Industry
10,001+
Employees

Mission & Purpose

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.