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Sr. Customer Advisor, Amazon Business, Commercial Sector

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Amazon

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Germany
    Remote

AI generated summary

  • You need a BA/BSc, B2B sales experience, strong communication skills, fluent in German and English, experience with C-level sales, data analysis, CRM tools, and a proactive attitude.
  • You will develop B2B strategies, present Amazon Business benefits to leaders, analyze customer processes, identify optimizations, and collaborate with teams to enhance growth while attending client meetings.

Requirements

  • BA/BSc Abschluss
  • Mehrjährige Erfahrung im B2B Vertrieb bzw. Account Management
  • Ausgezeichnetes Kommunikations- und Verhandlungsgeschick sowie Überzeugungsfähigkeit und ein sicheres Auftreten
  • Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift
  • Erfahrung in der Beratung und im Vertrieb an Führungskräfte und C-Level Executives
  • Nachgewiesene Erfolgsbilanz bei der strategischen Weiterentwicklung von B2B Großkunden
  • Affinität zu eCommerce und digitalen Technologien
  • Fähigkeit, komplexe Prozesse zu analysieren und Wachstumschancen zu identifizieren
  • Sichere Kenntnisse im Umgang mit Datenbanken (z.B. Excel) und CRM-Tools (z.B. Salesforce)
  • Starke Problemlösungs- und Serviceorientierung
  • Bereitschaft, die Ärmel hochzukrempeln, um Umsatz- und Input-Ziele zu erreichen

Responsibilities

  • Als Customer Advisor erstellst und implementierst du innovative Konzepte zur kontinuerlichen Weiterentwicklung deiner B2B Kunden
  • Du präsentierst die Möglichkeiten und Vorteile von Amazon Business überzeugend an Führungskräfte und unterstützt bei der Implementierung
  • Du analysierst laufende Einkaufsprozesse deiner Kunden und deckst Optimierungspotenziale auf
  • Du erstellst gemeinsam mit deinen Amazon Business Kunden innovative, effiziente und digitale Einkaufsstrategien
  • Du hörst deinen Kunden zu und verstehst deren Anforderungen sowie aktuelle Marktbedürfnisse und gibst diese an unsere Partner Teams wie Produktmanagement, Technik oder Category Management weiter
  • Du entwickelst eine Wachstumsstrategie für deine Kunden und baust dir eine starke Pipeline auf, um deine Ziele zu erreichen
  • Du übst gelegentliche Reisetätigkeiten für Geschäftspräsentationen oder Kundentermine vor Ort aus (10-25%)

FAQs

What qualifications are required for the Sr. Customer Advisor position?

A BA/BSc degree is required, along with several years of experience in B2B sales or account management.

Is fluency in languages necessary for this role?

Yes, fluent German and English skills in both spoken and written form are essential.

What are the key responsibilities of a Sr. Customer Advisor at Amazon Business?

Key responsibilities include developing innovative concepts for B2B customers, presenting Amazon Business benefits to executives, analyzing customer purchasing processes, and collaborating on digital procurement strategies.

What type of customers will I be working with?

You will be working with customers from the Technology, Media, and Telecommunications (TMT) sectors.

Is travel required for this position?

Yes, occasional travel for business presentations or customer meetings (10-25%) is required.

What skills are essential for success in this role?

Essential skills include strong communication and negotiation abilities, experience in advising C-level executives, a knack for analyzing complex processes, and proficiency in using databases and CRM tools.

How does Amazon Business value diversity in the workplace?

Amazon is an equal opportunities employer and believes that employing a diverse workforce is crucial to its success.

What is the company’s stance on providing accommodations for candidates with disabilities?

Amazon is committed to providing accommodations for candidates with disabilities during the application and hiring process.

What is the company culture like at Amazon?

Amazon fosters an inclusive culture that empowers employees to deliver the best results for customers.

Are there opportunities for career advancement within Amazon Business?

Yes, there are many opportunities for career development and growth within Amazon Business, as it is one of the fastest-growing segments of Amazon.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.