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Sr Customer Service Representative (Candidates with Disabilities Encouraged to Apply)

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You must have excellent written and verbal communication skills, ERP experience (SAP), customer service experience, strong time management, multitasking ability, and a high level of English.
  • You will manage order entry, verify product details, coordinate with departments, assist customers with orders, and communicate order acknowledgments to ensure timely delivery and invoicing.

Requirements

  • • Must have excellent communication skills; both written and verbal
  • • Experience in using an integrated ERP system (SAP)
  • • Management of correspondence with various customers, selling partners, and internal personnel within different departments.
  • • Customer service experience preferred.
  • • Strong time management skills.
  • • Ability to handle multiple tasks simultaneously under demanding time constraints.
  • • High English level.

Responsibilities

  • Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.
  • Coordinate with Accounting as necessary to assist in account set up
  • Verify product/stock numbers, pricing and product availability
  • Work with various departments within ThermoFisher to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements
  • Assist customer with order placement and key orders into Thermo ERP system
  • Fax order acknowledgements to customers

FAQs

Is this position suitable for individuals with disabilities?

Yes, we encourage candidates with disabilities to apply and provide reasonable accommodations during the application process.

What is the work schedule for the Sr. Customer Service Representative role?

The work schedule is standard from Monday to Friday.

What are the primary responsibilities of the Sr. Customer Service Representative?

Responsibilities include order entry into the ERP system, verifying product details, coordinating with various departments, assisting customers with order placement, and sending order acknowledgments.

What experience is necessary for this position?

Candidates should have customer service experience, excellent communication skills, and experience using an integrated ERP system like SAP.

Is there any specific skill required for time management in this role?

Yes, strong time management skills are essential as the role involves handling multiple tasks simultaneously under demanding time constraints.

Where can I apply for this position?

You can apply today at http://jobs.thermofisher.com.

Does the company provide support for applicants during the application process?

Yes, we provide reasonable accommodations for individuals with disabilities during the application process. Please contact us at 1-855-471-2255 for assistance.

What qualities are ThermoFisher looking for in a candidate?

The ideal candidate should possess excellent communication skills, experience with ERP systems, strong time management abilities, and the capability to manage various correspondence effectively.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.