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Sr Customer Service Representative (Candidates with Disabilities Encouraged to Apply)

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Thermo Fisher Scientific

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Accounting & Tax
  • Madrid

AI generated summary

  • You must have excellent communication skills, ERP experience (SAP), customer service background, strong time management, and the ability to multitask under pressure. High English proficiency is essential.
  • You will manage order entry, verify product details, coordinate with departments, assist customers with orders, and send acknowledgements, ensuring accurate fulfillment and invoicing.

Requirements

  • Must have excellent communication skills; both written and verbal
  • Experience in using an integrated ERP system (SAP)
  • Management of correspondence with various customers, selling partners, and internal personnel within different departments.
  • Customer service experience preferred.
  • Strong time management skills.
  • Ability to handle multiple tasks simultaneously under demanding time constraints.
  • High English level.

Responsibilities

  • - Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.
  • - Coordinate with Accounting as necessary to assist in account set up
  • - Verify product/stock numbers, pricing and product availability
  • - Work with various departments within ThermoFisher to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements
  • - Assist customer with order placement and key orders into Thermo ERP system
  • - Fax order acknowledgements to customers

FAQs

What is the work schedule for the Sr Customer Service Representative position?

The work schedule is standard, Monday through Friday.

Are candidates with disabilities encouraged to apply?

Yes, candidates with disabilities are encouraged to apply as the company values diversity and inclusion.

What qualifications are required for the Sr Customer Service Representative role?

Candidates must have excellent communication skills, experience using an integrated ERP system (preferably SAP), and customer service experience is preferred.

What tasks are involved in the Sr Customer Service Representative position?

Responsibilities include order entry into the ERP system, verifying product availability, coordinating with accounting for account setups, and assisting customers with order placements.

Is customer service experience necessary for this role?

While customer service experience is preferred, it is not explicitly required.

What kind of environment will I be working in?

The work environment is an office setting.

How can I apply for this position?

You can apply for the Sr Customer Service Representative position by visiting http://jobs.thermofisher.com.

Does ThermoFisher provide accommodations for individuals with disabilities?

Yes, ThermoFisher provides reasonable accommodations during the application process for individuals with disabilities.

How important is time management in this role?

Strong time management skills are crucial as the role requires the ability to handle multiple tasks simultaneously under demanding time constraints.

What level of English proficiency is required for this job?

A high level of English proficiency is required for effective communication in this role.

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.