FAQs
What is the primary responsibility of a Sr. Customer Solutions Manager at AWS?
The primary responsibility is to guide large and complex Italian customers through their multi-year journey to the Cloud, ensuring effective collaboration among AWS teams to deliver successful outcomes.
What experience is preferred for this role?
The role requires experience leading complex, large-scale IT/digital/business transformation or migration programs, as well as experience in a senior customer-facing position.
What skills are essential for a successful candidate in this position?
Essential skills include superior written and verbal communication, strong organizational and troubleshooting skills, attention to detail, and excellent problem-solving abilities.
Will I be working closely with C-suite executives?
Yes, the role involves effectively delivering information to C-suite and VP level, making strong communication skills crucial.
What role will I play in the customer’s AWS adoption process?
You will be a critical partner leveraging your delivery experience to guide customers through operational, educational, and governance aspects of their AWS Cloud journey.
Is certification required for this position?
While not strictly required, having an AWS Solution Architect Associate certification is preferred and highly beneficial for candidates.
How does AWS support diversity in hiring?
AWS encourages candidates from diverse experiences to apply, regardless of whether they meet all preferred qualifications and skills listed in the job description.
What is the company’s approach to work-life balance?
AWS values work-life harmony and strives for flexibility, ensuring that success at work does not come at the expense of personal life.
Are there opportunities for mentorship and career growth within AWS?
Yes, AWS offers continuous knowledge-sharing, mentorship, and other resources to help employees develop professionally.
What types of customer interactions will I have in this role?
You will interface with AWS customers and AWS leadership, driving collaboration among core account groups, product/engineering teams, and customer teams.
Is experience with AWS services necessary for this role?
Direct experience implementing AWS/cloud services is preferred and beneficial for success in the position.