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Sr. Customer Solutions Manager

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Amazon

15d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    IT & Cybersecurity
  • Milan

AI generated summary

  • You must have experience in large-scale IT transformations, a senior customer-facing role, AWS/cloud implementation, strong communication skills, attention to detail, and an AWS Solution Architect Associate certification.
  • You will guide complex customers on their AWS journey, coordinate with teams for successful outcomes, execute plans, inspire innovation, and ensure a great customer experience in cloud adoption.

Requirements

  • Experience leading complex, large scale IT/digital/business transformation or migration programs;
  • Experience in a senior customer facing role
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Direct experience implementing AWS/cloud services
  • Robust understanding of key technology and market trends
  • AWS Solution Architect Associate certification

Responsibilities

  • As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the Cloud.
  • In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
  • In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption.
  • Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey.
  • You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.
  • You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
  • The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
  • You will evangelize AWS services and influence customers in adopting them.
  • You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation.
  • You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

FAQs

What is the primary responsibility of a Sr. Customer Solutions Manager at AWS?

The primary responsibility is to guide large and complex Italian customers through their multi-year journey to the Cloud, ensuring effective collaboration among AWS teams to deliver successful outcomes.

What experience is preferred for this role?

The role requires experience leading complex, large-scale IT/digital/business transformation or migration programs, as well as experience in a senior customer-facing position.

What skills are essential for a successful candidate in this position?

Essential skills include superior written and verbal communication, strong organizational and troubleshooting skills, attention to detail, and excellent problem-solving abilities.

Will I be working closely with C-suite executives?

Yes, the role involves effectively delivering information to C-suite and VP level, making strong communication skills crucial.

What role will I play in the customer’s AWS adoption process?

You will be a critical partner leveraging your delivery experience to guide customers through operational, educational, and governance aspects of their AWS Cloud journey.

Is certification required for this position?

While not strictly required, having an AWS Solution Architect Associate certification is preferred and highly beneficial for candidates.

How does AWS support diversity in hiring?

AWS encourages candidates from diverse experiences to apply, regardless of whether they meet all preferred qualifications and skills listed in the job description.

What is the company’s approach to work-life balance?

AWS values work-life harmony and strives for flexibility, ensuring that success at work does not come at the expense of personal life.

Are there opportunities for mentorship and career growth within AWS?

Yes, AWS offers continuous knowledge-sharing, mentorship, and other resources to help employees develop professionally.

What types of customer interactions will I have in this role?

You will interface with AWS customers and AWS leadership, driving collaboration among core account groups, product/engineering teams, and customer teams.

Is experience with AWS services necessary for this role?

Direct experience implementing AWS/cloud services is preferred and beneficial for success in the position.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.